Summary
Overview
Work History
Education
Skills
Timeline
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Raquel CASTILLO

New York,United States

Summary

Motivated professional demonstrating strong work ethic and adaptability. Proven track record of rapidly mastering new skills and excelling in independent work environments. Exceptional interpersonal skills that foster effective collaboration and communication across diverse teams.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Aire Ancient Baths
New York, NY
05.2024 - Current
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Implemented strategies for improving customer service standards across the department.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Directed front desk operations with a focus on company reputation, staff productivity, and operational efficiency.

Front Desk Receptionist

AIRE Ancient Baths
New York, NY
01.2022 - 05.2024
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with check-in and check-out procedures for guests.

Marketing Associate

ApotheLuxe Soap
Atlanta, GA
03.2021 - 01.2022
  • Conducted market research to understand customer needs and preferences.
  • Developed email campaigns to engage customers and generate leads.
  • Cultivated relationships with influencers in target markets for promotional opportunities.
  • Implemented marketing campaigns to increase product awareness.

Stylist Sales Associate

Gap Inc
New York, NY
07.2016 - 03.2020
  • Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
  • Assisted in creating effective window displays that promoted store specials and seasonal collections.
  • Collaborated with team members to achieve sales targets and store objectives.

Education

Bachelor of Arts - Journalism And Mass Communication

Baruch College
New York, NY
05-2023

Skills

  • Time Management
  • Meticulous and Organized
  • Excellent Writtem and Verbal Communicator
  • Customer Service
  • Influencer Marketing
  • Positive and Professional
  • Sales Strategy
  • Brand Development

Timeline

Front Desk Supervisor

Aire Ancient Baths
05.2024 - Current

Front Desk Receptionist

AIRE Ancient Baths
01.2022 - 05.2024

Marketing Associate

ApotheLuxe Soap
03.2021 - 01.2022

Stylist Sales Associate

Gap Inc
07.2016 - 03.2020

Bachelor of Arts - Journalism And Mass Communication

Baruch College

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