Raquel Jackson
Balch Springs,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Amazon through expert organization and exceptional problem-solving skills. Excelled in team collaboration and adaptability, significantly improving return processes and inventory accuracy. Skilled in Microsoft Office and adept at fostering positive customer relationships, consistently exceeding productivity targets.
Overview
10
10
years of professional experience
Work History
Sortation/ Customer Returns Associate
Amazon
05.2022 - Current
- Used distributor and manufacturer websites to process orders and request returns.
- Trained new associates on sortation procedures, contributing to a knowledgeable and efficient team environment.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Cultivated positive relationships with customers by demonstrating empathy and understanding during difficult situations involving returns or refunds.
- Inspected returned products for damages.
- Determined return stock for account credit or non-credit.
- used rf scanner, pallet jack, forklift stand up
- repair damage packages as well as cycle count inventory
Inventory Control Clerk
Pecan Deluxe Candy Company
02.2019 - 05.2022
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Enhanced warehouse organization with a systematic approach to product placement and storage.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- daily inspections on utensils and cooking area to made sure materials were cleaned with correct cleaning supplies before use
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Carousel Operator
Kehe Distribution
01.2015 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Operated various types of equipment such as forklifts, pallet jacks, cherry picker or hand trucks safely while moving products throughout the facility.
- Completed regular cycle counts to maintain accurate inventory records as well as regular inspections and audits to check quality and verify inventory levels.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX05.2004
Skills
- Organization
- Microsoft Office
- Documentation
- Complaint Handling
- Customer Service
- Product Inspection
- Shipping and receiving
- Problem-Solving
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Time management abilities
Timeline
Sortation/ Customer Returns Associate
Amazon
05.2022 - Current
Inventory Control Clerk
Pecan Deluxe Candy Company
02.2019 - 05.2022
Carousel Operator
Kehe Distribution
01.2015 - 12.2020
High School Diploma -
Moises E Molina High School
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