Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Emily Terry

Athens,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Returns Associate

Amazon
Pendergrass, GA
01.2023 - Current
  • Processed returned items, including verifying condition and accuracy of product information.
  • Conducted regular audits of returned merchandise to identify trends in customer complaints or dissatisfaction.
  • Adhered to company policies regarding returns and exchanges.

Personal Shopper Assistant

Walmart
Athens, GA
02.2022 - 12.2024
  • Focused on achieving highest level of expectations to meet client and company satisfaction.
  • Assisted customers with selecting items based on their individual needs and preferences.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Ticket Checker

Deer Valley Ski Resort
Park City, UT
12.2022 - 03.2023
  • Supported other staff members during peak travel times when additional help was required.
  • Responded to customer inquiries and provided information regarding ticket prices, times, routes, and other related services.
  • Greeted passengers in a professional manner while providing excellent customer service.

Education

Bachelor of Business Administration - Business Administration And Management

Valdosta State University
Valdosta, GA
05-2025

Some College (No Degree) - Film Studies

Georgia Gwinnett College
Lawrenceville, GA
08-2020

Some College (No Degree) - Film And Video Production

Savannah College of Art And Design
Savannah, GA
08-2019

Skills

  • Organization
  • Customer Service
  • Decision-Making
  • Problem-Solving Abilities

Affiliations

  • Photography
  • Hiking
  • Biking

Timeline

Customer Returns Associate

Amazon
01.2023 - Current

Ticket Checker

Deer Valley Ski Resort
12.2022 - 03.2023

Personal Shopper Assistant

Walmart
02.2022 - 12.2024

Bachelor of Business Administration - Business Administration And Management

Valdosta State University

Some College (No Degree) - Film Studies

Georgia Gwinnett College

Some College (No Degree) - Film And Video Production

Savannah College of Art And Design

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Emily Terry