Raquel Colon
Eustis,FL
Summary
Dynamic ICS Claims Adjuster with GEICO, skilled in property adjusting and claims investigations. Proven ability to analyze complex cases and ensure compliance with insurance regulations. Highly motivated problem-solver, adept at multitasking and maintaining workflow efficiency. Recognized for delivering timely updates and enhancing stakeholder communication in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICS Claims Adjuster
GEICO, Government Employees Insurance
Lakeland , FL
08.2024 - 12.2024
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Conducted witness interviews to assist claim information gathering process.
Shift Leader
George Harris Youth Crisis Shelter
Bartow, FL
12.2021 - 08.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
Production Worker
SteriPack Group
Lakeland, FL
05.2019 - 11.2021
- Inspected product quality prior to packaging and shipment.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Verified accuracy of finished products against work orders or blueprints.
- Ensured proper labeling of completed products before shipping out.
- Communicated with team members regarding tasks assigned during shift.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FLSkills
- Property adjusting
- Rules of evidence
- Workers' compensation claims
- Casualty and property loss
- Automobile claims specialist
- Policy investigations
- Claims investigations
- Critical thinking
- Problem-solving
- Coverage assessments
- Multitasking and organization
- Customer service
- Insurance regulations
- Highly motivated
- Workflow management
Certification
- Adjuster License
Timeline
ICS Claims Adjuster
GEICO, Government Employees Insurance
08.2024 - 12.2024
Shift Leader
George Harris Youth Crisis Shelter
12.2021 - 08.2022
Production Worker
SteriPack Group
05.2019 - 11.2021
High School Diploma -
Fort Lauderdale High School
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