Raquel Crawford
Kalaheo,HI
Summary
Dynamic nursing leader with extensive experience at Kauai Care Center, excelling in clinical leadership and quality improvement. Proven track record in enhancing patient care protocols and fostering strong relationships with interdisciplinary teams. Skilled in utilizing Epic for efficient documentation while promoting ethical practice and staff development to achieve optimal patient outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Nursing Services
Kauai Care Center
06.2023 - Current
- Oversaw nursing staff to ensure compliance with healthcare regulations and standards.
- Developed and implemented patient care protocols to enhance quality of service.
- Collaborated with interdisciplinary teams to optimize patient outcomes and satisfaction.
- Managed scheduling, staffing, and resource allocation for efficient operational flow.
- Led training initiatives to promote best practices in patient care among staff.
- Conducted performance evaluations and provided mentorship for nursing team members.
Director of Nursing Services
GoTo Healthcare Placement
11.2019 - 06.2023
- Coordinated with administration on strategic planning for nursing services enhancement.
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Nurtured strong relationships with community partners to improve access to healthcare services for vulnerable populations.
Manger of Case Management
Superior Health Plan Inc
07.2016 - 10.2019
- Led case management teams to enhance patient care coordination and resource utilization.
- Developed strategic plans to improve service delivery and operational efficiency across departments.
- Implemented quality assurance initiatives, ensuring compliance with regulatory standards and best practices.
- Mentored staff in case management techniques, fostering professional growth and enhancing team performance.
- Optimized resource allocation by analyzing caseload data and adjusting staff assignments accordingly.
- Mentored junior case managers, providing guidance on best practices and fostering professional development opportunities.
Director of Nursing
ResCare
04.2012 - 07.2016
- Led nursing staff in delivering high-quality patient care through effective management and support.
- Developed and implemented policies to enhance operational efficiency and ensure compliance with healthcare regulations.
- Mentored nursing leaders, fostering professional development and improving team performance across multiple facilities.
- Collaborated with interdisciplinary teams to coordinate patient care plans, optimizing health outcomes for diverse populations.
- Conducted regular audits of nursing practices, identifying areas for improvement and implementing best practice protocols.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Director of Nursing
Regency Manor Nursing and Rehab
07.2010 - 03.2012
- Spearheaded quality improvement initiatives that enhanced patient satisfaction scores and reduced hospital readmission rates.
- Managed budgeting processes for nursing departments, ensuring optimal resource allocation and financial sustainability.
- Advocated for staff needs, promoting a positive work environment that retained top nursing talent within organization.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Assistant Director of Nursing
HCR Manor Care
11.2006 - 08.2010
- Led nursing staff performance evaluations and development programs to enhance patient care quality.
- Implemented evidence-based practices to improve clinical outcomes and ensure regulatory compliance.
- Collaborated with interdisciplinary teams to develop strategic initiatives for operational efficiency.
- Streamlined patient admission processes, reducing wait times and improving satisfaction scores.
- Performed rounds to observe care and interview staff, residents, and families.
Charge Nurse
Mt Sinai Health Care
07.2002 - 11.2006
- Supervised nursing staff, ensuring adherence to best practices and quality care standards.
- Coordinated patient care strategies to optimize outcomes and enhance recovery experiences.
- Implemented evidence-based protocols, improving clinical efficiency and patient safety measures.
- Mentored junior nurses, fostering professional development and enhancing team performance.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
Education
Master of Science - Nursing Practice
United States University
Sandy Springs, GA08-2025
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT06-2019
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT04-2018
Associate of Science - Nursing
Richard J Daley College
Chicago, IL06-2000
Skills
- Clinical leadership
- Nursing management
- Patient education
- Quality improvement
- Tebra
- Point Click Care
- Epic
- Ethical practice
- Long-term care
- Evidence-based practice
- Strong work ethic
- HIPAA regulations
- Direct patient care
- Relationship building
- Standards of practice
Certification
- Family Nurse Practitioner, American Academy of Nurse Practitioners - October
- Basic Life Support, American Heart Association - September 2024
Languages
English
Native or Bilingual
Timeline
Director of Nursing Services
Kauai Care Center
06.2023 - Current
Director of Nursing Services
GoTo Healthcare Placement
11.2019 - 06.2023
Manger of Case Management
Superior Health Plan Inc
07.2016 - 10.2019
Director of Nursing
ResCare
04.2012 - 07.2016
Director of Nursing
Regency Manor Nursing and Rehab
07.2010 - 03.2012
Assistant Director of Nursing
HCR Manor Care
11.2006 - 08.2010
Charge Nurse
Mt Sinai Health Care
07.2002 - 11.2006
Master of Science - Nursing Practice
United States University
Master of Science - Nursing Education
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Richard J Daley College