Raquel Crevelle
Brooklyn,NY
Summary
Experienced in customer service, leadership, organization, issue resolution, interpersonal communication, and written communication skills. Possessing a well-rounded skill set, I excel in fast-paced environments by prioritizing tasks, multitasking, and maintaining focus. Demonstrated ability to train others and create comprehensive training manuals to support team development.
Overview
11
11
years of professional experience
Work History
Lab Technician
Plasma Donation Center-Olgam Life
2024.05 - 2024.06
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Prepared large quantity of plasma samples.
- Processed and stored plasma samples in freezer for analysis.
- Prepared and packed samples for shipment.
Specimen Processor
Lab Corp
2023.04 - 2024.05
- Prepares specimens for analysis and testing
- Entered patient demographics into SIS database accurately.
- Processed blood samples by spinning and aliquoting.
- Determined specific measurements of urine for testing purposes.
- Conducted freezing procedures for urine and blood specimens.
- Process and complete all documentation required for sample submission.
- Handled specimen issues and implemented necessary resolutions.
- Handle and categorize QuantiFERON samples for 16-hour incubation.
- Maintained daily Excel spreadsheet to record all QuantiFERON dates, times of receipt, and incubation periods.
- Scan all labeled requisitions
- Distributed specimens to designated stations for tray packaging and shipping.
Specimen Processor/Billing
Alliance Laboratories
2021.09 - 2023.01
- Ensured accurate accessioning and labeling of various specimens including genetic, blood, and COVID.
- Maintained safety standards by utilizing required protective equipment.
- Coordinated delivery schedules by organizing specimens with corresponding requisitions.
- Processed all requisitions alongside necessary doctors notes and patient consents complying with HIPAA standards.
- Verified patient information by contacting doctor's offices.
- Notified healthcare providers of critical laboratory results.
- Ex: glucose potassium, creatine, CBC, WBC, hemoglobin, A.P.P.T levels and B.U.N levels
- Ensured prompt transmission of required STD test outcomes to doctor’s offices.
- Print, prep and mail the Cancer and Drug Screening reports for pickup to doctors’ offices patients are assigned
- Report TB, Hepatitis A, Hepatitis B, Hepatitis C, HIV, Lyme Disease and Syphilis to the New York State Department
- Log all Critical Lab results and diseases in the labs database and file it for inspection purposes
- Assist front desk with escalated calls
- Administration: Fax, scan and file all patients records
- Ex: Medical records, requisitions, specimen rejection forms, patient consent forms and medical necessity forms
- Back Office: Perform Covid Swabbing and assist with Phlebotomy
- (Collect specimens for testing)
- Pull medical records and requisitions and mail to insurance companies for billing purposes
- Type appeal letters to insurance companies in response to denied claims
- Train other employees/Quality Control
Specimen Processor
Bio-Reference Laboratories, Inc.
2021.05 - 2021.08
- Organized and completed collection of high-priority specimen packets with inserted requisition forms.
- Entered patient information into SPM database from requisition forms.
- Inspected parcels for leaks before opening to ensure safety.
- Labeled specimens accurately using patient's name, DOB, and ID for correct barcode matching.
- Ensure correct identification of specimens for designated tests.
- Managed various sample collection processes.
- Obtain a quota of 200 requisitions inputted in data base along with 200 specimens processed
- Processed problem specimens and forwarded them to technicians for issue resolution.
- Processed STAT requests for expedited testing purposes.
- Sanitized work area using disinfectants at the start and end of each shift daily.
Data Entry-Mobile Technician
DISYS Intelligence Systems, LLC (Amtrak-Penn Station)
2019.01 - 2019.10
- Entered data accurately within designated fields on Zyter-Pids platform.
- Ensured accurate and timely updates of train departure and arrival statuses according to guidelines.
- Maintained precise and high-quality information entry.
- Maintained focus on tasks until completion.
- Collaborated daily with PIDS team to enhance passenger information display system.
- Contacted Amtrak Help Desk to resolve technical problems in digital systems.
- Consistently followed protocols to address frequent operational disruptions at the station.
- Create a spreadsheet to keep all track numbers accurate which will then go into IOS type systems/mobile application
Order Entry Specialist/Department Team Leader
Mecho-Systems Company
2014.11 - 2017.05
- Data Entry - Enter variation of orders in detailed requested by web, email, snail mail and fax
- Corresponded with customer and/or dealer via email and telephone to verify or obtain information to complete order
- Answered emails daily
- Assisted the Customer Service department with inquiries on order status
- Created spreadsheets
- Interviewed potential candidates
- Conducted orientation for new employees
- Created training guide
- Mentored, guided and trained employees
- Provided extensive knowledge on product manufactured
- Monitored and reported daily productivity
- Assisted in issue resolutions and handled escalated calls
- Ensure employees adhered to company’s policies, procedures and guidelines
- Provided support to supervisor and manager in projects and priority
- Took place of the supervisor in his absence to ensure all employees are performing and completing their daily work duties
Entry Specialist
Arriva Med. Diabetic Supply Co.
2013.02 - 2013.12
- Data Entry- Updated patient’s information into database
- Maintained and exceeded daily goal for processing “New Order” and “Reorders” for diabetic supplies electronically
- Corrected any orders processed incorrectly
- Document imaging – patient’s prescriptions, renewal letters and medical insurance
- Adhere to company’s policies and procedures and medical insurance compliances
- Navigated through several data bases to complete order requested
- Assisted in mailing department, prepped incoming mail for scanning
- Provided hands on training to new employees
Education
Certificate - Phlebotomy Technician Course
Heart Saver - Ny Medical Training Center
Brooklyn, NY02.2022
Medical Assisting Technician - Medical Administrative Skill
Florida Career College
Pembroke Pines, FL01.2005
High School Diploma -
Piper High School
Lauderhill, FL06.2002
Skills
- Type 45 wpm
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Administration
- Fax
- Scan
- Training
- Time management
- Multitasking
Timeline
Lab Technician
Plasma Donation Center-Olgam Life
2024.05 - 2024.06
Specimen Processor
Lab Corp
2023.04 - 2024.05
Specimen Processor/Billing
Alliance Laboratories
2021.09 - 2023.01
Specimen Processor
Bio-Reference Laboratories, Inc.
2021.05 - 2021.08
Data Entry-Mobile Technician
DISYS Intelligence Systems, LLC (Amtrak-Penn Station)
2019.01 - 2019.10
Order Entry Specialist/Department Team Leader
Mecho-Systems Company
2014.11 - 2017.05
Entry Specialist
Arriva Med. Diabetic Supply Co.
2013.02 - 2013.12
High School Diploma -
Piper High School
Certificate - Phlebotomy Technician Course
Heart Saver - Ny Medical Training Center
Medical Assisting Technician - Medical Administrative Skill
Florida Career College