Raquel Ely
Minneapolis
Summary
At HealthPartners, I excelled as a Patient Financial Services Representative, enhancing team productivity through comprehensive training and maintaining strict HIPAA compliance. My expertise in insurance verification and compassionate patient interaction led to improved financial understanding and support for patients, showcasing my blend of technical knowledge and interpersonal skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
HealthPartners
10.2022 - 03.2024
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Enhanced team productivity by training new staff on patient financial policies and procedures.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
Education
CNA - Nursing
Hennepin Technical College
Minneapolis, MNSkills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Patient registration
- Insurance verification
- Medical terminology
- Microsoft office
- Bedside manner
- Compassionate
- Healthcare ethics
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Financial Services Representative
HealthPartners
10.2022 - 03.2024
CNA - Nursing
Hennepin Technical College
Similar Profiles
Arian Naomi JenningsArian Naomi Jennings
Customer Service Representative/Medical Appointment Scheduler at HealthPartnersCustomer Service Representative/Medical Appointment Scheduler at HealthPartners
Maritta SmidtMaritta Smidt
Triage Nurse at HealthPartnersTriage Nurse at HealthPartners
Daniel PakDaniel Pak
Dispensing Optician at HealthPartnersDispensing Optician at HealthPartners