Raquel Gagliardi
Grand Island,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
John’s Pizza & Subs
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier
The Rainbow Deli
06.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
The Viking Diner
08.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Early Childhood Education
SUNY Buffalo State
Buffalo, NY05.2027
GED -
Grand Island Senior High School
Grand Island, NY06.2023
Skills
- Training and mentoring
- Staff Management
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong Work Ethic
- Professional Appearance
- Memory retention
Timeline
Supervisor
John’s Pizza & Subs
08.2021 - Current
Cashier
The Rainbow Deli
06.2021 - 03.2024
Server
The Viking Diner
08.2020 - 01.2021
Bachelor of Arts - Early Childhood Education
SUNY Buffalo State
GED -
Grand Island Senior High School
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