Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Q Galaviz

Mission

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers.

Overview

28
28
years of professional experience
1997
1997
years of post-secondary education

Work History

Customer Service Representative

Walgreens
Mission
10.2023 - Current
  • Handled cash transactions and processed customer payments efficiently.
  • Managed inventory levels, restocking shelves as needed.
  • Maintained cleanliness and organization of the sales floor area.
  • Collaborated with team members to ensure smooth store operations.
  • Conducted routine audits of merchandise for accuracy and quality control.
  • Provided exceptional customer service to ensure customer satisfaction.

Dental Assistant

Ricardo Canales III DDS
McAllen
05.2015 - Current
  • Assisted in patient dental procedures ensuring comfort and safety.
  • Managed patient records and updated treatment plans accurately.
  • Sterilized and organized dental instruments for efficient workflow.
  • Educated patients on proper oral hygiene techniques and post-operative
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Adult Care Provider

Expert Primary Home Care
Edinburg
04.2013 - 09.2015
  • Assisted clients with daily living activities and personal care needs.
  • Maintained a clean and safe environment for clients at home.
  • Assisted adults with daily activities such as bathing, dressing, and grooming.
  • Supported clients in medication management and adherence to schedules.
  • Performed light housekeeping duties including changing linens, laundry service, cleaning bathrooms and kitchen areas as required by the facility policy and procedures manual .
  • Responded promptly to emergency situations such as falls or seizures; provided first aid or CPR if necessary.
  • Provided companionship to elderly patients by engaging in conversation and recreational activities.

Cash Officer

Walmart
Mission
11.2000 - 01.2007
  • Processed cash transactions accurately and efficiently at retail checkpoints.
  • Assisted customers with inquiries and provided friendly service during transactions.
  • Handled cash registers, ensuring proper balance and cash handling procedures.
  • Maintained clean and organized work areas to enhance customer experience.
  • Maintained accurate cash balances and reconciled discrepancies.
  • Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.

Dental Assistant

Ricardo Canales III DDs
McAllen
08.1997 - 07.2005

Education

CDA - Dental Assistant

San Antonio College of Dental And Medical
McAllen, TX
09.1996 - 05.1997

Mission High School
Mission, TX

Skills

  • Cash handling
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Positive and professional
  • Retail sales customer service
  • Multi-task management
  • Punctuality and reliability
  • Customer service

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Walgreens
10.2023 - Current

Dental Assistant

Ricardo Canales III DDS
05.2015 - Current

Adult Care Provider

Expert Primary Home Care
04.2013 - 09.2015

Cash Officer

Walmart
11.2000 - 01.2007

Dental Assistant

Ricardo Canales III DDs
08.1997 - 07.2005

CDA - Dental Assistant

San Antonio College of Dental And Medical
09.1996 - 05.1997

Mission High School

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