RAQUEL GALLARDO
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Auto Credit
Fort Worth
03.2023 - Current
- Serve as a primary point of contact to customers while answering high volume calls, as well as meeting the recommended number of outbound calls to customers and informing them of account status while focusing on first-contact resolution.
- Answer any questions for customers regarding their business matters, directing calls to the correct department.
- Effectively negotiate payment arrangements on delinquent loans and meeting collection goals, while monitoring and managing assigned accounts.
Trainer
S&S Activewear
Fort Worth
09.2018 - 03.2023
- Utilize classroom training, demonstrations, and on the job training to properly execute job functions
- Perform and review incident investigations for all incidents and near misses.
- Evaluate the knowledge and skills learned of individual trainees by using established observation and audits.
- Assist with identifying root cause for common errors.
- Provide comprehensive safety training to new and existing employees, including refresher training and re-training upon accidents, to ensure ongoing safety awareness and adherence to standards.
Education
Certificate in Management - Business Administration And Management
Tarrant County College District
Fort Worth, TX08.2020
High School Diploma -
Can Academy
Fort Worth, TX01.2014
Skills
- Customer Service Skills
- Team Work
- Organization Skills
- Responsibility
- Time Management
- Computer Skills
- Positivity
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
United Auto Credit
03.2023 - Current
Trainer
S&S Activewear
09.2018 - 03.2023
Certificate in Management - Business Administration And Management
Tarrant County College District
High School Diploma -
Can Academy