Summary
Overview
Work History
Education
Skills
Languages
Timeline

Raquel Garcia

Uhaul
Baytown,TX
2
Languages
4
years of professional experience

Adaptable professional with a strong background in customer service and complaint resolution. Known for attention to detail and effective communication, consistently driving improvements in service quality and customer satisfaction.

Work History

Customer Service Representative

3 Years 5 Months
Uhaul | baytown, texas | 05.2023 - Current
  • Assisted customers with rental inquiries and vehicle selections.
  • Resolved customer complaints through effective communication and problem-solving.
  • Educated customers on equipment usage and operational procedures.
  • Processed rental agreements and transactions using company software systems.
  • Collaborated with team members to enhance service efficiency and support.
  • Provided feedback on customer service processes for continuous improvement.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Supervisor

6 Months
Goodwill Store | Baytown, Texas | 10.2022 - 04.2023
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored new staff on customer service standards and store procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Oversaw cash handling processes and ensured accurate financial transactions.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Implemented cleaning protocols to maintain a safe and welcoming store environment.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

GED

Raymondville High School | Raymondville, TX | 05-1993

Skills

Customer service
Complaint resolution
Software proficiency
Order processing
Cash handling
Inventory management
Customer relationship management
Attention to detail
Effective communication
Team collaboration
Time management
Multitasking and organization
Adaptability and flexibility
Decision-making
Product knowledge
Active listening
Punctuality and reliability
Vehicle inspection

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Uhaul
05.2023 - CurrentRead More

Supervisor

Goodwill Store
10.2022 - 04.2023Read More

Raymondville High School

GED
Read More
Raquel Garcia