Adaptable professional with a strong background in customer service and complaint resolution. Known for attention to detail and effective communication, consistently driving improvements in service quality and customer satisfaction.
Work History
Customer Service Representative
3 Years 5 Months
Uhaul | baytown, texas | 05.2023 - Current
Assisted customers with rental inquiries and vehicle selections.
Resolved customer complaints through effective communication and problem-solving.
Educated customers on equipment usage and operational procedures.
Processed rental agreements and transactions using company software systems.
Collaborated with team members to enhance service efficiency and support.
Provided feedback on customer service processes for continuous improvement.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Supervisor
6 Months
Goodwill Store | Baytown, Texas | 10.2022 - 04.2023
Supervised daily store operations and ensured compliance with company policies.
Trained and mentored new staff on customer service standards and store procedures.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Oversaw cash handling processes and ensured accurate financial transactions.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Implemented cleaning protocols to maintain a safe and welcoming store environment.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
GED
Raymondville High School | Raymondville, TX | 05-1993