Raquel Gonzalez
Norwalk,CA
Summary
With over 19 years’ experience working in the SNF setting as a Social Services Director and Case Manager assisting in Admissions, Activities, Department. I go over and beyond not only with resident’s and family but with staff and for the facility as well.
Overview
21
21
years of professional experience
Work History
Case Manager
Norwalk Skilled Nursing and Wellness Centre
02.2025 - 08.2025
- Coordinated patient care plans with interdisciplinary teams to enhance resident outcomes.
- Monitored and assessed residents' progress, adjusting care strategies as necessary.
- Developed and implemented training programs for new case management staff.
- Facilitated communication between families, healthcare providers, and support staff to ensure continuity of care.
- Request Pre authorizations, Skilled and retro authorizations in a timely manner.
Social Services Director/Case Manager
Sunset Villa Post Acute
01.2023 - 02.2025
- Attend Stand Up, PPS, HMO, Behavioral Management meetings. Strong DC planning, NOMNC’s, LCD, request for Part B services, Transportation arrangement, QA meeting, Arrange HH/DME, set up Ancillary services, arrange Care Plan meetings, Initial IDT’s, Initial, Quarterly and Annual assessments, POLST, Advance Directive, PHQ9, BIMS, Comprehensive assessment, Baseline care plan, MDS, Quarterly and Annual reviews followed by Obra calendar.
Social Services Director/Case Manager
North Walk Villa Convalescent Hospital/Cottage Crest Post Acute
01.2021 - 01.2023
- Attend Stand Up, PPS, HMO, Behavioral Management meetings. Strong DC planning, NOMNC’s, LCD, request part B services, Transportation arrangement, QA meeting, Arrange HH/DME, set up Ancillary services, arrange care plan meetings, Initial IDT’s, Initial, Quarterly and Annual assessments, POLST, Advance Directive’s, behavioral management meeting, MDS, Quarterly and Annual reviews followed by Obra calendar.
Social Services Director
Imperial Health Care Center
01.2019 - 01.2021
- Stand up, Clinical meeting, PSS/HMO, DC planning, MDS, PHQ9, Baseline care plan, Transportation arrangement, QA meeting, schedule ancillary services, Initial assessments, POLST, advance directive, quarterly and annual review, behavioral management meeting, NOMNC’s, LCD, communications with MD, PA’s, ancillary services.
Social Worker
The Orchard Post Acute
01.2018 - 01.2019
- Stand up, Clinical meeting, PPS/HMO meeting, PHQ9, Initial Care plan, Initial assessments, POLST, Advance Directive, Quarterly/Annual assessments, arranging HH & DME, transportation arrangement, PCS forms for all residents, QA meetings, arrange HH/DME upon DC, schedule ancillary services, behavioral management meeting, MDS, Quarterly and Annual reviews followed by Obra calendar.
Social Worker/Case Manager
French Park Care Center
01.2015 - 01.2018
- Stand up, clinical meeting, PPS/ HMO meeting, QA meeting, Initial Care Plan, Initial assessments, POLST, Advance Directives Quarterly/Annual assessments, arranging HH & DME, transportation arrangement, PCS forms for all residents, arrange HH/DME upon DC, schedule ancillary services, behavioral management meeting, MDS, Quarterly and Annual reviews followed by Obra calendar.
Social Services Assistant
Bel Tooren Villa Convalescent Hospital
01.2010 - 01.2015
- Room rounds, POLST, advance directive, arrange transportation, arrange care plan meetings, quarterly and annual reviews, initial assessments, NOMNC’s LCD’s, MDS.
Receptionist/Social Services Assistant
Imperial Convalescent Hospital
01.2005 - 01.2010
- Room rounds, POLST, advance directive, arrange transportation, arrange care plan meetings, quarterly and annual reviews, initial assessments, ran eligibility.
- (Transferred to sister facility above)
Education
Certificate - Social Services
Social Services Inc.
01.2005
High School - General
California
01.2003
Skills
- Great Customer Services skills
- Excellent communication with Families/residents upon admission
- Strong DC planning
- PCC, Het-Health
Timeline
Case Manager
Norwalk Skilled Nursing and Wellness Centre
02.2025 - 08.2025
Social Services Director/Case Manager
Sunset Villa Post Acute
01.2023 - 02.2025
Social Services Director/Case Manager
North Walk Villa Convalescent Hospital/Cottage Crest Post Acute
01.2021 - 01.2023
Social Services Director
Imperial Health Care Center
01.2019 - 01.2021
Social Worker
The Orchard Post Acute
01.2018 - 01.2019
Social Worker/Case Manager
French Park Care Center
01.2015 - 01.2018
Social Services Assistant
Bel Tooren Villa Convalescent Hospital
01.2010 - 01.2015
Receptionist/Social Services Assistant
Imperial Convalescent Hospital
01.2005 - 01.2010
High School - General
California
Certificate - Social Services
Social Services Inc.