RAQUEL GRACIEN
Brooklyn
Summary
Experienced Case Management Professional with over 6 years of expertise in client intake, crisis intervention, and service coordination across shelters, hospitals, and community settings. Manages high-volume caseloads and prepares comprehensive case files while ensuring confidentiality. Proven success in housing placement and support for asylum seekers through effective outreach and collaboration with healthcare and government systems.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Case Manager
NAICA INC.
Brooklyn
06.2025 - Current
- Manage a caseload of 30+ clients conduct intake interviews, psychosocials, and eligibility reviews.
- Prepare and coordinate housing application packages, conduct housing viewings and inspections.
Case Manager
HOGAR INC.
Manhattan
01.2024 - 04.2025
- Conducted weekly independent living plans, provided housing assistance and maintained detailed case documentation.
- Assisted asylum-seeking individuals with referrals for legal and social services.
Case Manager (Temporary/Contract Assignment)
Breaking Ground - Connect to Care
Manhattan
01.2024 - 07.2024
- Conducted street/hospital outreach and client assessments in partnership with hospital and psychiatric teams.
- Collaborated and coordinated with healthcare professionals with referrals, discharge planning for inpatient/outpatient treatment, housing placements.
- (NY Presbyterian Hospital)
Operations - Shift Supervisor
VIP Community Services
Manhattan
03.2021 - 01.2024
- Supervised shelter operations and coordinated residential staff to ensure smooth daily functioning.
- Conducted inspections and fire drills to ensure regulatory compliance and enhance safety protocols.
- Prepared incident reports and maintained operational records to support accurate tracking of incidents.
- Investigated incidents and supported conflict resolution.
Education
Associate of Science - Criminal Justice
Monroe College
New Rochelle, NY 08.2019 - 04.2021
Skills
- Case Documentation
- Crisis management
- Crisis intervention
- Resource Referral
- Regulatory Awareness
- Microsoft Office (Word, Excel, Outlook)
- Verbal and written communication
Certification
- HSI CPR/AED Certified / Narcan Training Certified
- Food Protection Certificate
- Fitness for Fire Guard for Shelters (F-02)
Timeline
Case Manager
NAICA INC.
06.2025 - Current
Case Manager
HOGAR INC.
01.2024 - 04.2025
Case Manager (Temporary/Contract Assignment)
Breaking Ground - Connect to Care
01.2024 - 07.2024
Operations - Shift Supervisor
VIP Community Services
03.2021 - 01.2024
Associate of Science - Criminal Justice
Monroe College
08.2019 - 04.2021