Raquel Graves
Erwin,NC
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
Erwin, North Carolina
02.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction experience.
- Orchestrated management of daily operations in fast-paced restaurant environment.
- Assisted team members with food preparation and cooking processes.
- Oversaw inventory levels and facilitated stock replenishment tasks.
- Guided new personnel through operational procedures and customer service standards.
- Partnered with management to uphold cleanliness and safety standards.
- Spearheaded effective communication among team members during busy shifts.
- Oversaw customer service inquiries and complaints with prompt resolution
- Oversaw daily operations encompassing shift scheduling and duty assignments.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards daily.
- Assigned tasks to staff, establishing priorities and objectives.
- Sourced and onboarded new employees to fulfill job requirements.
- Delegated tasks and assessed performance of project personnel.
- Assessed individual and team business performance, pinpointing opportunities for enhancement.
- Evaluated completed work to ensure consistency, quality, and compliance.
Education
Triton High School
Erwin, NCSkills
- Customer service
- Inventory management
- Operational strategy
- Shift scheduling
Timeline
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
02.2025 - Current
Triton High School