Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Gutierrez

Phoenix,AZ

Summary

Skilled Esthetician enhancing client satisfaction through exceptional service and strict sanitation practices. Mentored new technicians, showcasing strong leadership and customer service skills.

Business professional with keen eye for administrative excellence. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction.

Overview

9
9
years of professional experience

Work History

Esthetician

Wax & Lash Centro
05.2024 - Current
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
  • Managed day-to-day business operations.

Receptionist

Dr. Reeferalz Tempe
01.2023 - 06.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Helped patients complete necessary medical forms and documentation.
  • Obtained payments from patients and scanned identification cards and medical history.

Esthetician

Lorena's Lashes
05.2016 - 12.2024
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Educated clients on how to clean and maintain lash extensions.
  • Consulted with clients to understand desired look and discuss available lash options.

Education

High School Diploma -

Precision High
Phoenix, AZ
12-2012

Skills

  • Customer service
  • Multitasking and organization
  • Infection control
  • Retail sales
  • Verbal and written communication
  • Workplace safety practices

Languages

Spanish
Native or Bilingual

Timeline

Esthetician

Wax & Lash Centro
05.2024 - Current

Receptionist

Dr. Reeferalz Tempe
01.2023 - 06.2024

Esthetician

Lorena's Lashes
05.2016 - 12.2024

High School Diploma -

Precision High

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Raquel Gutierrez