Raquel issac
Grand Prairie
Summary
Dynamic customer service professional with extensive experience at JPMorgan Chase, excelling in conflict resolution and CRM software utilization. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Recognized for consistently exceeding performance metrics while maintaining a high level of accuracy in data entry.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Accutel-edens Telecom
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring timely updates and maintaining .
- Utilized CRM software to track and monitor customer satisfaction levels.
- Handled escalated calls researching and executing accurate results
- Resolved customer complaints with empathy, which increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
Esther Faye Mcjunkin
03.2021 - 11.2024
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided compassionate care and companionship to enhance clients' quality of life.
- Assisted with daily living activities, including grooming, bathing, and meal preparation.
- Monitored clients' health conditions and reported changes to family members and healthcare professionals.
- Administered medications as prescribed while ensuring adherence to safety protocols.
- Ran errands, managed laundry, and completed weekly grocery shopping.
Census Enumerator
Census Bureau
07.2020 - 02.2021
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Collected data through structured interviews to ensure accurate demographic representation.
- Engaged with community members to explain survey purpose and importance.
- Verified information against established guidelines to maintain data integrity and accuracy.
- Trained new enumerators on data collection techniques and best practices for enhanced performance.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
CollectionsDepartment
Endzone Athletics
09.2012 - 12.2018
- Self-motivated, with a strong sense of professional responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently also with a team environment.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Care Advocate
JPMorgan Chase
09.2008 - 04.2011
- Assisted customers with account inquiries and transaction issues, ensuring timely resolution.
- Utilized CRM tools to track customer interactions and enhance service quality.
- Educated clients on product features, enhancing user experience and satisfaction.
- Consistently exceeded performance metrics while maintaining and providing excellent customer support.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
Technician Outbound Coordinator
ADT Security
10.2000 - 05.2003
- .Conducted routine maintenance and troubleshooting for alarm systems, enhancing reliability.
- Provided technical support to customers, resolving inquiries effectively and efficiently.
- Assisted in the training of new technicians on procedures and safety protocols.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Education
GED -
Riverbend Academy
Skills
- Call center experience
- Data entry 110432/ 100% accuracy 33pm/Sap/Crm/Oracle
- Windows 10/ Microsoft Office/ SharePoint
- Critical thinking
- Conflict resolution
- Conflict resolution
Timeline
Caregiver
Esther Faye Mcjunkin
03.2021 - 11.2024
Census Enumerator
Census Bureau
07.2020 - 02.2021
CollectionsDepartment
Endzone Athletics
09.2012 - 12.2018
Customer Care Advocate
JPMorgan Chase
09.2008 - 04.2011
Technician Outbound Coordinator
ADT Security
10.2000 - 05.2003
Customer Service Representative
Accutel-edens Telecom
GED -
Riverbend Academy