Raquel Lynch
Montevallo,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Seeking part-time opportunities to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Juvenile Probation Officer/Intake Officer
Jefferson County Commission
Birmingham, Alabama
10.2007 - Current
- Intake Officer:
- Conducts initial assessments of juveniles and cases, gathers information on alleged offenses, juvenile background, and prior justice-system contact.
- Determines next steps for juveniles based on assessment findings, including case dismissal, diversion to community-based programs, or referral for formal court proceedings.
- Collaborates with parents, guardians, and other stakeholders to identify the best course of action for juveniles and keep all parties informed throughout the process.
- Maintain compliance with applicable laws, regulations, and policies governing intake activities.
- Enters required data into electronic systems and keeps accurate intake records in line with legal standards.
- Facilitate restitution payments to ensure compliance with court orders.
- Probation Officer:
- Monitored probation compliance through regular meetings and home and school visits.
- Prepared detailed case reports and presented recommendations to the court.
- Maintained accurate case files documenting progress and setbacks to support effective probation management.
- Facilitated restitution payment collection and fees.
Night Auditor
Hampton Inn & Suites
Hoover, Alabama
10.2009 - 08.2015
- Prepared detailed audit reports for front office and management review, ensuring accuracy and compliance.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Balanced nightly folios using property management system.
- Reconciled cash drawers and secured front desk transactions.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Welcomed guests arriving late at night, ensuring a smooth check-in process and handled check-in and check-out requests.
- Addressed billing questions and service concerns with clear, courteous communication to enhance guest satisfaction.
- Processed customer payments efficiently using cash and credit card transactions. from customers via cash or credit cards.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Transmitted and received messages using telephones or telephone switchboards.
- Monitored lobby activity to ensure guest safety and security throughout overnight shifts.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Maintained well-stocked and presentable complementary food and beverage station.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA05-2000
Skills
- Intake assessment
- Regulatory compliance
- Electronic records
- Data collection and analysis
- Documentation
- Cash reconciliation
- Attention to detail
- Clear communication
- Verbal and written communication
- Critical thinking
- Conflict resolution
- Efficiency
Timeline
Night Auditor
Hampton Inn & Suites
10.2009 - 08.2015
Juvenile Probation Officer/Intake Officer
Jefferson County Commission
10.2007 - Current
Bachelor of Arts - Sociology
Georgia State University