RAQUEL MACIAS
San Antonio,TX
Summary
Results-driven team leader skilled in optimizing workflow and elevating customer experiences. Expertise in training new employees and implementing best practices that improve sales and team performance. Proven ability to resolve conflicts and enhance team productivity through effective communication and collaboration.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
Team Lead HBA
Walmart
San Antonio, Texas
01.2026 - 09.2026
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led team in daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new employees on company policies and operational procedures to succeed.
- Collaborated with management on process improvements for overall operational efficiency.
- Identified opportunities for process improvements, implemented changes when required.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Implemented best practices for merchandising to enhance product visibility and sales.
- Monitored compliance with safety standards to create a secure work environment.
- Ensured compliance with company policies and procedures throughout the team.
- Resolved customer inquiries and issues promptly to maintain service quality.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Detailer
Wash Tub Car Wash
San Antonio, TX
05.2025 - 02.2026
- Cleaned and detailed vehicles using industry-standard equipment and cleaning supplies.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Cleaned cars both externally and internally by hand or with automated equipment.
- Waxed exterior of vehicles, removed compound with a soft cloth and buffed to brilliant shine.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Scrubbed wheels and tires using specialized cleaning solutions to remove grime.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Performed daily washing of various vehicle types to maintain cleanliness.
- Thoroughly vacuumed car interiors to eliminate dirt, dust, and debris for a tidy space.
- Maintained cleanliness of work area and organized detailing tools and supplies.
- Maintained inventory of supplies needed for detailing work.
- Ensured that all equipment used was properly maintained in good condition.
- Collaborated with team members to streamline workflow, resulting in improved service efficiency.
- Assisted other staff members during busy times by providing additional detail services.
- Delivered exceptional customer service during vehicle pickup, enhancing client satisfaction.
- Wiped down and polished vehicle windows for a clear and streak-free finish.
- Connected hoses or lines to pumps or other equipment.
- Inspected vehicles for damages and recommended necessary repairs to customers.
- Maintained a clean and organized work environment to ensure efficient operations.
- Connected hoses or lines to pumps or other equipment.
kids crunch attendant
Crunch Fitness Gym
San Antonio, Texas
02.2025 - 01.2026
- Provided exceptional customer service to enhance member experience.
- Ensured that all customer service standards were met or exceeded during each shift.
- Greeted customers, answered their questions and provided them with assistance.
- Interacted positively with guests and coworkers to build professional relationships.
- Collaborated with team members to resolve member concerns efficiently.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Maintained cleanliness and organization of gym facilities and equipment.
- Conducted regular inspections of gym space for maintenance needs.
- Sanitized work areas thoroughly at the end of each shift and equipment at the end of each shift.
- Monitored main areas to replenish inventory items when supplies ran low.
- Supported other staff members by collaborating on daily tasks.
- Opened and closed establishment on time with proper setup and procedure.
- Reported incidents of damage or loss to the supervisor for immediate remediation.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
prep
Bill Millers Bar-B-Q
San Antonio, Texas
06.2025 - 07.2025
- Prepared breakfast food daily, ensuring timely and satisfying starts for customers.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Supported and guided colleagues to foster a collaborative work environment.
Assistant Manager, Part Time
Dollar Tree
San Antonio, TX
07.2023 - 02.2025
- Ensured accurate cash handling to maintain financial integrity., maintained cleanliness of bathrooms and registers, unpackaged boxes, and organized product placement.
- Oversaw daily operations to ensure store adherence to company standards.
- Assisted in training new employees on store policies and procedures.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Oversaw daily operations to ensure store adherence to company standards.
Assistant Manager, Full Time
Ross Dress for Less
08.2021 - 01.2023
- Coordinated clothing department by organizing items by size and scheduling associates' breaks to ensure smooth operations.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management, including stock replenishment and organization.
online order shipping
Khols Department Store
San Antonio, Texas
11.2022 - 12.2022
- Organized and prioritized tasks to meet service goals, ensuring timely order fulfillment.
- Executed day-to-day duties with precision, contributing to smooth operations.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
Assistant Manager
New York & Company Clothing Store
San Antonio, Texas
07.2017 - 01.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on sales techniques and company policies.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Monitored inventory levels to ensure product availability and stock organization.
- Coordinated visual merchandising to enhance product presentation and customer engagement.
- Developed promotional displays to attract customers and increase sales.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Assigned tasks to team members based on project needs. and monitored performance of project personnel.
Cashier/Bakery Sales Associate
HEB Grocery Store
San Antonio, Texas
11.2006 - 12.2011
- Handled cash, credit, and debit transactions securely while ensuring accuracy.
- Processed customer transactions efficiently and accurately at a grocery store.
- Processed sales transactions to prevent long customer wait times.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and provided exceptional service.
- Offered customers carry-out service at completion of transaction.
- Restocked shelves with merchandise to ensure inventory availability.
- Performed tasks to assist in store operations.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers with product selection and bakery inquiries.
- Maintained cleanliness and organization of bakery display cases.
- Prepared and packaged baked goods for display and sale.
- Assisted in stocking shelves with bakery products, including cakes, pastries, breads and other baked goods.
- Checked bakery items for expiration dates and removed expired products.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Cleaned floors, countertops, utensils, and equipment at the end of each shift.
- Scrubbed and polished counters to remove debris and food.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
Party Coordinator
Pump it up
San Antonio, Texas
09.2006 - 11.2006
- Coordinated birthday parties and events for children in a fun environment.
- Collaborated with parents to customize party themes and activities.
- Set up decorations, tables, and equipment for each event.
- Communicated with vendors to arrange supplies and services for parties.
- Maintained cleanliness and organization of party areas before, during, and after events.
Education
Sophomore in College - English
Northwest Vista Community College
09-2026
High School Diploma -
John Marshall High School
06-2008
Skills
- Customer service
- Team leadership
- Customer engagement
- Conflict resolution
- Effective communication
- Time management
- Detail-oriented work
- Creative problem solving
- Consistent about safety and procedures
- Dedicated to finishing tasks
- Adaptable scheduling
- Strong listener
- Employee engagement
ACTIVITIES
Active in promoting business feedback by speaking highly of job title. I am a family person, currently an aunt of 5. I am a dog mom of 2 pets.
Languages
English
Professional
Certification
- high school diploma
Accomplishments
- most noticed award in sophmore year in high school by english teacher
Affiliations
- creativity in yarn, dog mom.
Timeline
Team Lead HBA
Walmart
01.2026 - 09.2026
prep
Bill Millers Bar-B-Q
06.2025 - 07.2025
Detailer
Wash Tub Car Wash
05.2025 - 02.2026
kids crunch attendant
Crunch Fitness Gym
02.2025 - 01.2026
Assistant Manager, Part Time
Dollar Tree
07.2023 - 02.2025
online order shipping
Khols Department Store
11.2022 - 12.2022
Assistant Manager, Full Time
Ross Dress for Less
08.2021 - 01.2023
Assistant Manager
New York & Company Clothing Store
07.2017 - 01.2020
Cashier/Bakery Sales Associate
HEB Grocery Store
11.2006 - 12.2011
Party Coordinator
Pump it up
09.2006 - 11.2006
Sophomore in College - English
Northwest Vista Community College
High School Diploma -
John Marshall High School