RAQUEL MAGALLON

• Used eRAD RIS to schedule appointments.
• Communicates appropriate preparation and other information to callers and patients.
• Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager.
• Keeps patients, technologists and/or manager informed with regard to patient flow.
• Recognized and provided coaching, and discipline as appropriate.
• Provided thorough and accurate information to all customers.
• Followed all team polices and related procedures.
• Communicated effectively and appropriately with site manager.
• Addressed workflow issues in a timely manner, professional manner.
• Answer phones and greet incoming patients and visitors.
• Perform patient registration and insurance verification and collect co-pays.
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns.
• Cross-train and help as needed in other departments (scheduling, medical records, pre-processing.

Worked closely with the Nuclear Medicine Technologist, to help prepare the patient for the exams that they were scheduled. My responsibilities were..

• Obtain patients weight and blood glucose and ask questions regarding exam.
• Review patients chart making sure order and proper labs were checked before exam preformed.
• Once patient was ready for exam, i would help pt by positioning them on the table and making sure that they were comfortable prior to exam began.
• Once exam was over I would remove the IV from the patients arm, and escort them to the waiting room.
• Stocking and ordering medical supplies and order linen inventory when supply was getting low.