Amy Heggemeier
New Athens,IL
Summary
Compassionate Health Center Assistant with background in providing high-quality patient care and administrative support in healthcare settings. Strengths include strong communication skills, empathy toward patient needs, and efficiency in managing health records and scheduling appointments. Demonstrated ability to foster positive relationships with patients while maintaining professional healthcare standards.
Overview
17
17
years of professional experience
Work History
Lead PRC
SIHF Healthcare
Bellville, IL
01.2023 - Current
- Lead PRC, where I am responsible for checking in/out the patients. Faxing, emailing, and filing all the appropriate paperwork.
- Overseas referral follow-ups, take and make calls for nurses as needed.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations, including greeting patients, answering questions, or directing them to appropriate personnel.
- Providing leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Service Representative
BJC Medical Group
Belleville, IL
10.2018 - 01.2023
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
CNA
Hospice Of Southern Illinois
Belleville, IL
09.2007 - 10.2018
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support to family members during difficult times.
- Managed a caseload of 15-20 patients weekly.
- Team leader and organizer for 8 co-workers.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Daily charting and expense management.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Southwestern Illinois College
Belleville, IL11-1995
GED -
Southwestern Illinois College
Belleville, IL07-1995
Skills
- Chart pulling
- Recordkeeping
- Appointment scheduling
- Payment collection
- Teamwork and Collaboration
- Dependable and Responsible
- Data Management
- Attention to Detail
- Excellent Communication
- Organization
Timeline
Lead PRC
SIHF Healthcare
01.2023 - Current
Patient Service Representative
BJC Medical Group
10.2018 - 01.2023
CNA
Hospice Of Southern Illinois
09.2007 - 10.2018
Certified Nursing Assistant - Certified Nursing Assistant
Southwestern Illinois College
GED -
Southwestern Illinois College
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