Raquel Mcleod
Augusta,Georgia
Summary
Dynamic leader with expertise in customer service management and cash handling, honed at Lowes Home Improvement. Successfully trained and mentored teams, boosting productivity by 20%. Adept at resolving complex customer issues with empathy and professionalism. Proven track record in enhancing store operations through effective team leadership and policy enforcement.
Overview
23
23
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
224 Bobby Jones Exp.
07.2014 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained stock to meet expected customer demand.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Promoted culture of excellence and continuous improvement among cashier team.
- Ensured compliance with financial and security policies, safeguarding store assets.
Customer Service Representative
Walmart
3209 Deans Bridge Rd
01.2003 - 07.2014
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained stock to meet expected customer demand.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Promoted culture of excellence and continuous improvement among cashier team.
- Ensured compliance with financial and security policies, safeguarding store assets.
Education
High School Diploma -
Glenn Hills High
Augusta, GASkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Stock replenishment
- Punctuality
- Policy enforcement
- Team leadership
- Verbal/written communication
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Flexible schedule
- Customer relations
- Opening and closing procedures
- Point of sale operation
- Punctual and reliable
- Supply restocking
- Cashier training
- Drawer balancing
- Transaction approvals
- Price verification
- Cash reconciliation
- Cash handling expertise
- Cash register operation
- Store opening and closing
- Online order picking
- POS system
- Cycle counts
- Merchandising
- Loss prevention
- New hire training
- Shift scheduling
Timeline
Head Cashier
Lowes Home Improvment
07.2014 - Current
Customer Service Representative
Walmart
01.2003 - 07.2014
High School Diploma -
Glenn Hills High