Raquel Ortiz
Bowling Green,KY
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Applebee's. Proven ability to enhance operational efficiency through effective inventory management and training initiatives. Committed to fostering collaboration and delivering exceptional results, ensuring high-quality standards and positive experiences for both customers and team members.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server
Applebees
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Accurately processed orders using point-of-sale system, minimizing errors during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
- Assisted in training new servers on menu offerings and service protocols to enhance team performance.
Day Care Teacher
Kidz World Learning Center
03.2025 - Current
- Developed and implemented engaging lesson plans to enhance children's cognitive and social skills.
- Facilitated daily activities that promote physical development and teamwork among children.
- Monitored children's progress, providing feedback to parents on developmental milestones.
- Created a safe and nurturing environment, ensuring adherence to health and safety regulations.
Shift Leader
Five Star Gas Station
06.2019 - 02.2021
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
Manager
Ducan Donuts
04.2018 - 12.2020
- Oversaw daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management strategies to reduce waste and improve efficiency.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
Inspector Packer
Dart Container Corporation
04.2015 - 06.2015
- Conducted thorough inspections of production materials to ensure compliance with quality standards.
- Utilized inspection tools and technology to identify defects in finished products.
- Collaborated with production teams to troubleshoot issues and implement corrective actions.
- Mentored junior inspectors on best practices for quality assurance processes.
Shift Manager in Training
Hardees Resturamt
08.2010 - 2012
- Assisted in daily operations, ensuring compliance with health and safety regulations.
- Managed team schedules, optimizing labor resources for peak service times.
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory control measures, reducing waste and improving stock accuracy.
Education
High School Diploma -
Barren County Highschool
Bowling Green, KYSkills
- Customer service
- Team collaboration
- Lesson planning
- Inventory management
- Operational management
- Team leadership
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Day Care Teacher
Kidz World Learning Center
03.2025 - Current
Shift Leader
Five Star Gas Station
06.2019 - 02.2021
Manager
Ducan Donuts
04.2018 - 12.2020
Inspector Packer
Dart Container Corporation
04.2015 - 06.2015
Shift Manager in Training
Hardees Resturamt
08.2010 - 2012
Server
Applebees
High School Diploma -
Barren County Highschool