Raquel Ramseur
VA
Summary
Compassionate and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in delivering exceptional patient support within healthcare settings. Adept at managing patient inquiries, resolving issues, and ensuring smooth communication between patients and healthcare providers. Possess strong problem-solving abilities, a deep understanding of medical terminology, and a patient-centered approach to service. Skilled in utilizing healthcare management software, handling sensitive patient information with confidentiality, and providing clear, empathetic communication to address patient needs. A dedicated team player with a passion for enhancing patient satisfaction and improving the overall healthcare experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
07.2023 - Current
- Remote position handling inbound and outbound calls, data entry and update account information
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Help patients by answering basic medical billing and insurance questions
- Ability to learn concepts quickly, focused and excels at prioritizing, completing multiple tasks simultaneously, solid time management and interpersonal skills.
Customer Service Representative
Shades Of Light
05.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
STARTEK
12.2020 - 04.2022
- Handled customer inquiries via phone, email, and live chat , providing timely and accurate information regarding products, services, and account issues.
- Resolved customer complaints by identifying issues, troubleshooting, and providing effective solutions to ensure customer satisfaction.
- Maintained detailed customer records , logging interactions and resolutions in CRM (Customer Relationship Management) systems to track communication and follow-ups.
Museum Associate
Virginia Museum of Fine Arts
01.2018 - 02.2020
- Ensure that each guest receives outstanding services by providing a friendly environment from a knowledgeable staff that promotes product sales, accurate museum and program information, and genuine hospitality.
- Conduct cash handling and transact sales on the point-of-sale system quickly, accurately, and efficiently.
- Maintain daily reports, including guest demographics and delivering surveys as needed, and an accurate account of daily sales.
- Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed.
Front Desk Receptionist
Massage Envy
01.2017 - 12.2019
- Answering the phone, forwarding calls, taking accurate messages, greeting guests, cashiering, offering tours of the spa facility, and organizing appointments
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Business Administration
FERRUM COLLEGE
Ferrum, VA12.2025
High School Diploma -
Highland Springs High School
Highland Springs, VA06.2014
Skills
- Appointment Scheduling
- Microsoft Office Suite
- Verbal and Written Communication
- Data Entry and Multitasking
- CRM Software ( Salesforce, HubSpot, or Zendesk)
Timeline
Customer Service Representative
Alorica
07.2023 - Current
Customer Service Representative
Shades Of Light
05.2022 - 02.2023
Customer Service Representative
STARTEK
12.2020 - 04.2022
Museum Associate
Virginia Museum of Fine Arts
01.2018 - 02.2020
Front Desk Receptionist
Massage Envy
01.2017 - 12.2019
Bachelor of Arts - Business Administration
FERRUM COLLEGE
High School Diploma -
Highland Springs High School
Similar Profiles
Adriana PeoplesAdriana Peoples
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Sujith Simha SeshaSujith Simha Sesha
DBOR at AloricaDBOR at Alorica
Seane LindoSeane Lindo
Sale Representative at AloricaSale Representative at Alorica
Ana MezaAna Meza
Customer Care Specialist at AloricaCustomer Care Specialist at Alorica
Nathaniel Kojo NtiNathaniel Kojo Nti
LCL Product Development at OMA Logistics Ghana LimitedLCL Product Development at OMA Logistics Ghana Limited