Raquel Rison
Hialeah
Summary
Results-oriented leader in team collaboration and operational management. Drives impactful outcomes through conflict resolution, process optimization, and strategic planning. Adapts to evolving business needs while fostering a productive work environment.
Overview
13
13
years of professional experience
Work History
Supervisor
MLSBC Cruises/ Carnival Cruises
Miami, FL
09.2022 - Current
- Managed daily operations, prioritizing adherence to safety protocols and maintaining high service standards.
- Guided team members in mastering operational best practices and delivering exceptional customer service through targeted mentorship.
- Managed daily incident reporting processes to guarantee accurate logging of accidents and operational challenges.
- Streamlined workflow processes to enhance efficiency and improve guest satisfaction ratings.
- Assessed employee performance and provided actionable feedback to support continuous staff improvement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Handled customer complaints with a professional demeanor, ensuring a respectful and constructive dialogue.
Manager
Worldwide Health Solutions/ Carnival Cruise Lines
Miami, FL
06.2021 - 09.2022
- Implemented strategies to improve terminal flow and operational effectiveness while adhering to Carnival Cruise Lines post-COVID regulations.
- Led cross-functional teams to enhance operational efficiency and improve patient care delivery.
- Mentored junior staff on best practices for project management and team collaboration,
- Implemented strategic staff scheduling and comprehensive training programs to maximize workflow efficiency and maintain adequate personnel coverage.
- Fostered a secure and orderly atmosphere to enhance employee productivity and patron satisfaction.
- Designed and implemented comprehensive talent development initiatives alongside effective recruitment and onboarding strategies to build high-performing teams.
Project Manager
Office Furniture Warehouse
Pompano Beach, FL
02.2013 - 03.2020
- Oversaw collaboration among diverse teams to achieve on-time and within-budget completion of office furniture initiatives.
- Analyzed and improved inventory management workflows, resulting in decreased lead times for timely product delivery.
- Guided junior project managers in adopting best practices and enhancing project execution skills.
- Collaborated with suppliers to establish contracts that balanced cost efficiency and quality assurance.
- Oversaw multiple projects concurrently by prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated procurement and commissioning processes to deliver projects on schedule and within budget.
- Improved project delivery efficiency through the implementation of streamlined communication strategies between development and operations teams.
Education
High School Diploma -
Miami Lakes Technical
Miami, FL05-2000
Skills
- Staff management
- Results-driven
- Customer service
- Performance management
- Client relationship management
- Attention to detail
- Goal oriented
Languages
English
Native or Bilingual
Timeline
Supervisor
MLSBC Cruises/ Carnival Cruises
09.2022 - Current
Manager
Worldwide Health Solutions/ Carnival Cruise Lines
06.2021 - 09.2022
Project Manager
Office Furniture Warehouse
02.2013 - 03.2020
High School Diploma -
Miami Lakes Technical