Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Robayo

Sparta

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Glenmere Mansion and Crossed Keys Estate. Proven ability to resolve guest issues and enhance team performance through effective communication and training. Adaptable and personable, consistently maintaining high satisfaction levels while managing multiple tables in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Server

Hampton Diner
11.2019 - 03.2020
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests
  • Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

Server

Crossed Keys Estate
04.2021 - 05.2023
  • Led team in setup and breakdown of event spaces, optimizing workflow efficiency
  • Communicated effectively with kitchen staff to ensure timely delivery of meals
  • Ensured compliance with health and safety regulations during all functions
  • Resolved guest issues promptly, maintaining positive client relationships
  • Trained new banquet servers to uphold service standards and enhance team performance

Servers

The Glenmere Mansion
04.2023 - 10.2025
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests
  • Managed dining area to ensure organization during service
  • Collaborated with kitchen staff to communicate special menu items and dietary restrictions effectively
  • Assisted in training new servers on restaurant protocols and menu offerings

Education

Bachelor of Arts - Psychology

Ramapo College of New Jersey
Mahwah, NJ
05-2026

Associate of Arts - Psychology

Ramapo College of New Jersey
Mahwah, NJ
05-2025

Associate of Arts - Psychology

Sussex County Community College
Newton, NJ
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Very Adaptable
  • Multi-tasking
  • Personable
  • Team Player

Languages

Spanish
Professional Working

Timeline

Servers

The Glenmere Mansion
04.2023 - 10.2025

Server

Crossed Keys Estate
04.2021 - 05.2023

Server

Hampton Diner
11.2019 - 03.2020

Bachelor of Arts - Psychology

Ramapo College of New Jersey

Associate of Arts - Psychology

Ramapo College of New Jersey

Associate of Arts - Psychology

Sussex County Community College

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