Raquel Santiago
Lakeland,FL
Summary
Seeking a position to apply the skills and knowledge gained through years of experience in related professional communication, scheduling, leadership and management.
Diligent Professional with background as Senior Clerk. Expertise in managing administrative tasks and streamlining office operations for efficiency. Demonstrated ability in using organizational skills and attention to detail to support team objectives.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Permitting Senior Clerk
Polk County Health Department
01.2025 - 08.2025
- Provided a variety of complex and technical clerical duties for Environmental Health support, Environmental Supervisors and Specialists.
- Received and screened complex and technical applications for submission to agencies for permits and their approval.
- Prepared and kept track of purchase requisitions and receiving reports.
- Completed and submitted department required trainings. Submitted daily activity reports, timesheets and other paperwork within department required timeframes and guidelines.
Leasing Sales Agent
Carlton Arms Lakeland
03.2022 - 04.2024
- Provide current and prospective residents with the best possible customer service to retain residents and lease properties.
- Discover, engage, and advance each prospect and follow up until they have set an appointment, found a home within our portfolio.
- Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
- Handle incoming sales by phone, email, and online chat.
- Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
- Log all activity into company provided databases (Knock, One Site, Interactive Pricing Application) in a timely and accurate manner.
- Accurately communicates the benefits and features of the property portfolio.
- Stay up to date with all promotions/leasing incentives.
- Provide accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements.
- Maintain company's customer service and sales standards.
Office Manager
A&A Cleaning Inc.
08.2018 - 09.2021
- Managed schedules, organized office functions, daily operations for staff of 30 employees.
- Developed a paperless environment by implementing an online data processing system, processed orders and integrated efficient office procedures and protocols.
- Acting Human Resource, enforced HR practices and company policies and procedures.
- Recruitment, on/off boarding, training, generated and monitored attendance and leave records.
- Prepared and processed all new hires, employment verification forms, name and address change packets.
- Creation and revision of company job descriptions, advertise and recruit for new job listings.
- Partnered with the President to revise the employee handbook and HR manual.
- Complete monthly and year-end reports regarding transfers, new hires and terminations.
- Ensure EEO reporting functions are up-to-date and in compliance with federal Conduct orientation sessions.
- Operate as HR point of contact for all employee issues/conflicts on a daily basis.
- Coordinated and conducted training on employee scheduling and payroll for new employees.
- Implemented mandatory COVID-19 Safety and Health Guidance and Procedures, coordinating monthly meetings on guidelines, procedures and response plans.
- Maintain FMLA, Workers Comp and OSHA files.
Integration Administrator
Red Hawk Fire & Security Systems
03.2016 - 06.2018
- Provide Administrative support to the General and Operations Managers.
- Managed a wide variety of processing new, renewed contracts, proposals and bids.
- Collaborated with Tax and Legal departments for accurate and efficient processing of contracts.
- Create and process booking packages so that contractual agreements are accurately met.
- Generate and process all billings AIA pay applications for assigned seven to ten districts various account contracts, change orders, purchase orders, and RFI's in Sage Security System.
- Produce daily and weekly reports for end-of-month tally of contracts and billings to meet monthly quota.
- Support all team members to provide assistance during high pressure seasons.
Education
Public Notary -
Florida State
02.2026
B.S. - Sports Medicine & Physical Technology
Keiser University
01.2014
Accounting
Polk State College
01.2010
Academics
James Monroe H.S.
01.1985
Skills
- Bilingual Fluent in English and Spanish
- Focus on leadership
- Supervisor experience, on boarding, off-boarding, scheduling, training, and payroll
- Excellent communication skills
- Superior time management skills and advanced organizing and planning ability
- Proficient in MS Office Programs, Quickbooks, Peach-tree, Prolog, Swept Works, Sage Security, Attendance Enterprise, Knock, One-Site
- Scheduling and planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Permitting Senior Clerk
Polk County Health Department
01.2025 - 08.2025
Leasing Sales Agent
Carlton Arms Lakeland
03.2022 - 04.2024
Office Manager
A&A Cleaning Inc.
08.2018 - 09.2021
Integration Administrator
Red Hawk Fire & Security Systems
03.2016 - 06.2018
B.S. - Sports Medicine & Physical Technology
Keiser University
Accounting
Polk State College
Academics
James Monroe H.S.
Public Notary -
Florida State