Raquel Schild
Leander,TX
Summary
Dedicated Front Desk Specialist with exceptional customer service skills. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and streamlined operations.
Overview
22
22
years of professional experience
Work History
Front Desk Specialist II
Cedar Park Pediatric and Family Medicine
Cedar Park, TX
04.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted in coordinating insurance verifications, ensuring coverage for services rendered.
- Collaborated with medical staff to streamline front desk operations and improve workflow.
- Handled incoming calls professionally, directing patients to appropriate departments as needed.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
Medical Scribe
All Star Orthopedics of Austin
Austin, TX
02.2015 - 03.2024
- Documented patient histories and physical examinations for orthopedic consultations.
- Assisted physicians in maintaining accurate and timely electronic health records.
- Streamlined documentation processes to enhance workflow efficiency within the clinic.
- Collaborated with medical staff to ensure comprehensive patient care and communication.
- Managed appointment scheduling and coordination between specialists for integrated care delivery.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Medial Assistant
Greater Austin Orthopaedics
Austin, TX
08.2004 - 10.2015
- Assisted medical staff with patient examinations and procedures to ensure efficient operations.
- Managed patient scheduling and follow-ups, improving appointment flow and reducing wait times.
- Maintained accurate electronic health records (EHR) in compliance with HIPAA regulations.
- Conducted routine lab tests and prepared specimens for analysis, ensuring quality control standards were met.
- Trained new medical assistants on office protocols and best practices, enhancing team performance.
- Collaborated with healthcare providers to streamline patient care processes, increasing overall efficiency.
- Implemented inventory management system for medical supplies, reducing waste and optimizing resources.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
San Marcos High
San Marcos, TXNo Degree - Marketing
Texas State University
San Marcos, TXSkills
- Building relationships
- Scheduling appointments
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Teamwork
- Problem-solving
- Problem-solving abilities
Timeline
Front Desk Specialist II
Cedar Park Pediatric and Family Medicine
04.2024 - Current
Medical Scribe
All Star Orthopedics of Austin
02.2015 - 03.2024
Medial Assistant
Greater Austin Orthopaedics
08.2004 - 10.2015
San Marcos High
No Degree - Marketing
Texas State University