RAQUEL TAYLOR
Baltimore,US
Summary
Dynamic Benefits Enrollment Counselor with MAXIMUS, skilled in Medicaid, and Medicare processing. Proven track record in quality control and effective communication, successfully assisting clients in navigating insurance options. Adept at problem-solving and case research, ensuring seamless enrollment management and enhancing customer satisfaction. Committed to delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Benefits Enrollment Counselor
MAXIMUS
Remote, US
09.2019 - Current
- Educate, screens, and assists patients/family to obtain insurance coverage through Medicaid and Medicare.
- Process enrollments
- Disenrollment and change related request.
- Conduct research and follow-up on problematic cases as needed.
- Uphold strict quality control policies and procedures during member interactions.
Home Services Consultant
Allconnect, Inc
Atlanta, US
04.2013 - 01.2015
- Reviewed products and services with each customer to align with marketing strategies.
- Maintained comprehensive knowledge of services to support billing agents in resolving inquiries.
- Networked effectively to expand client base and promote offerings to new and existing clients.
Assistant Manager
True Religion
Atlanta, US
07.2009 - 04.2013
- Engaged customers to assess and fulfill merchandise needs.
- Supervised 12 employees while training new hires on regulations and marketing strategies.
- Processed daily paperwork to efficiently open and close store operations.
- Created staffing schedules and prepared financial deposits.
Skills
- Medicaid processing
- Medicare processing
- Quality control
- Case research
- Enrollment management
- Customer service
- Data entry
- Problem solving
- Effective communication
Timeline
Benefits Enrollment Counselor
MAXIMUS
09.2019 - Current
Home Services Consultant
Allconnect, Inc
04.2013 - 01.2015
Assistant Manager
True Religion
07.2009 - 04.2013
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