Raquel Walton
Chicago
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Corporate Service BDC Representative
Napleton Oaklawn Mazda
10.2023 - Current
- Kept detailed records of daily activities through online customer database.
- Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
BDC Sales Manager
South Chicago Dodge Chrysler Jeep
05.2022 - 10.2023
- Managed a team of sales representatives, providing regular training and performance evaluations.
- Streamlined internal processes to improve efficiency within the sales department.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Mentored junior team members, sharing industry expertise and best practices to support their professional growth and enhance overall team performance.
BDC Specialist
Hawk Ford Of Oak Lawn
09.2018 - 03.2019
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Built strong relationships with clients by providing exceptional service and maintaining consistent communication.
- Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
Client Intake Specialist
Law Office Of Jeffery M. Leving
11.2001 - 08.2018
- Promoted a client-centric approach within the team by consistently emphasizing the importance of understanding and addressing individual needs.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Reduced client attrition rates by providing exceptional customer service during the intake process.
- Collaborated with team members to ensure a seamless transition between departments for clients.
- Conducted thorough follow-ups with clients post-intake, ensuring their needs were met and any issues addressed promptly.
- Scheduled and made appointments for twenty attorneys.
Education
Associate of Applied Science - Paralegal Studies
Robert Morris University - Illinois
Chicago, IL08.2020
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Continuous Improvement
- Team Collaboration
- Active Listening
- Relationship Building
Timeline
Corporate Service BDC Representative
Napleton Oaklawn Mazda
10.2023 - Current
BDC Sales Manager
South Chicago Dodge Chrysler Jeep
05.2022 - 10.2023
BDC Specialist
Hawk Ford Of Oak Lawn
09.2018 - 03.2019
Client Intake Specialist
Law Office Of Jeffery M. Leving
11.2001 - 08.2018
Associate of Applied Science - Paralegal Studies
Robert Morris University - Illinois
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