Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raquela Graham

Tuscaloosa,AL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Line Labor

Tyson Foods
07.2024 - Current
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Patient Care Technician

Gale Healthcare Solutions
04.2023 - 09.2024
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Customer Service Representative

Teleperformance
10.2023 - 03.2024
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Retail Sales Associate

Shoe Dept
06.2022 - 05.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Carhop Server

Sonic's Drive In
06.2019 - 05.2021
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.

Education

Associate of Arts - General Studies

Holmes Community College
Goodman, MS
05-2023

High School Diploma -

Choctaw County High School
Ackerman, MS
05-2021

Skills

  • Sales and marketing strategies
  • Food Safety Compliance
  • Inventory Control Abilities
  • Customer Service
  • Teamwork
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Retail Sales
  • Problem-Solving

Certification

CPR Certified

Languages

English
Full Professional

Timeline

Line Labor

Tyson Foods
07.2024 - Current

Customer Service Representative

Teleperformance
10.2023 - 03.2024

Patient Care Technician

Gale Healthcare Solutions
04.2023 - 09.2024

Retail Sales Associate

Shoe Dept
06.2022 - 05.2023

Carhop Server

Sonic's Drive In
06.2019 - 05.2021

Associate of Arts - General Studies

Holmes Community College

High School Diploma -

Choctaw County High School
Raquela Graham