Raquelle Bulman
Phoenix,AZ
Summary
A driven and outgoing individual with over six years of experience in hospitality and customer service, adept at fostering team motivation and enhancing customer loyalty. Demonstrates proficiency in strategic planning and conflict resolution, ensuring a safe and efficient work environment. Committed to implementing innovative strategies that elevate service standards, and drive company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Blanco, Fox Concepts
Phoenix, Arizona
12.2024 - Current
- Accurately processed customer orders using point-of-sale systems.
- Trained new servers on service standards and operational protocols.
- Maintained up-to-date knowledge of rotating menu items and daily specials for effective recommendations.
- Coordinated with hosts, bussers, and kitchen staff to ensure smooth service delivery.
Shift Leader
Blanco, Fox Concepts
Phoenix, Arizona
12.2024 - Current
- Supervised daily operations to optimize workflow and enhance team collaboration.
- Trained new employees on procedures and safety protocols for effective onboarding.
- Monitored inventory levels and organized supplies to improve operational efficiency.
- Assisted in training new hires on shift operations to ensure consistency.
Floor Manager
Slowalk Coffee Roasters
Asan, Guam
08.2023 - 04.2024
- Managed daily operations of the floor, including scheduling, customer service and staff training.
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets.
- Supported growth and development of staff by training and leading by example.
- Managed inventory levels and coordinated supply orders for coffee products.
Barista
The Henry--Fox Concepts
Phoenix, Az
06.2021 - 07.2023
- Engaged customers, ensuring a welcoming atmosphere during peak times, and boosting satisfaction.
- Maintained hygiene standards through daily cleaning tasks, ensuring a clean workspace.
- Recommended products based on customer preferences, enhancing their experience.
- Operated cash registers and handled cash and card transactions.
Hostess
The Henry--Fox Concepts
Phoenix, Az
06.2021 - 07.2023
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Communicated clearly with servers regarding guest needs or requests.
Guest Services
Z'tejas SW Grill
Phoenix, Az
12.2020 - 06.2021
- Welcomed guests, fostering a friendly environment, and resolving inquiries efficiently.
- Managed reservations and take-out orders, improving guest satisfaction, and reducing wait times.
- Estimated wait times accurately, enhancing service flow, and operational efficiency.
- Created seating charts to streamline service, enhancing the overall dining experience.
Guest Services
Flip Dunk Sports
Phoenix, Az
11.2018 - 08.2019
- Answered questions regarding rates and special packages offered by the establishment.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Handled multi-line phone system and promptly transferred calls.
Education
High School Diploma -
SunnySlope High School
Arizona05.2019
Skills
- Strategic planning
- Customer loyalty
- Team motivation
- Safety compliance
- Product promotion
- Conflict resolution
- Staff training
- Menu expertise
Certification
Food Handlers Card, 06/01/24, 06/30/27
Timeline
Server
Blanco, Fox Concepts
12.2024 - Current
Shift Leader
Blanco, Fox Concepts
12.2024 - Current
Floor Manager
Slowalk Coffee Roasters
08.2023 - 04.2024
Barista
The Henry--Fox Concepts
06.2021 - 07.2023
Hostess
The Henry--Fox Concepts
06.2021 - 07.2023
Guest Services
Z'tejas SW Grill
12.2020 - 06.2021
Guest Services
Flip Dunk Sports
11.2018 - 08.2019
High School Diploma -
SunnySlope High School
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