Raquelle Carter

Knowledgeable professional enthusiastic about supporting best practices in healthcare operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player and eager to remain teachable.

• Processed referrals from primary care physicians to specialists in a timely manner.
• Maintained a high level of professionalism when interacting with patients and other staff members.
• Instructed patients on proper protocols to prepare for examinations and procedures.
• Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
• Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
• Provided support to nursing staff on call by obtaining necessary medical history information from patients upon arrival at the ER department.
• Received and route messages and documents, such as laboratory results, to appropriate staff.
• Assessed patient eligibility for financial assistance programs through local agencies or organizations.
• Initiated contact with insurance companies regarding coverage details for ER services.
• Assisted patients in identifying, developing and pursuing goals for primary care.
• Developed individualized treatment plans for each patient based on their needs and preferences.
• Facilitated group therapy sessions with the assistance of a psychiatrist or psychologist.
• Developed and taught strategies to promote client wellness and independence.
• Participated in rounds with psychiatrists, psychologists and other medical professionals.
• Assisted with daily living tasks such as bathing, eating, dressing, grooming., as needed.