Raquel Soza
Granada Hills,CA
Summary
Dynamic Office Manager with a proven track record at Incredible Plumber, where I spearheaded office policy development and led a team to enhance operational efficiency. Skilled in office administration and customer service, I excel in organizational tasks and communication, significantly improving client satisfaction and workplace productivity.
Overview
12
12
years of professional experience
Work History
Office Manager
Incredible Plumber
Reseda, CA
02.2013 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
Education
Associate of General Studies -
Los Angeles Pierce College
Woodland Hills, CA05-2014
High School Diploma -
North Hollywood High School
North Hollywood, CA05-2011
Skills
- Customer service
- Office management
- Office administration
- Organizational skills
- Ability to multitask
- Excellent written and verbal communication skills
- Quick learner
Timeline
Office Manager
Incredible Plumber
02.2013 - Current
Associate of General Studies -
Los Angeles Pierce College
High School Diploma -
North Hollywood High School