Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquita Parker

Hattiesburg,MS

Summary

Accomplished Tax Preparer and Customer Service Representative with a proven track record at Tax Solutions and SaviLinx. Excelled in maintaining confidentiality, enhancing client satisfaction through meticulous tax preparation, and building strong relationships. Skilled in income tax preparation and client communication, significantly improving loyalty and repeat business without exceeding a single numerical percentage.

Overview

17
17
years of professional experience

Work History

Tax Preparer

Tax Solutions
01.2020 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.

Customer Service Representative

SaviLinx
10.2017 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Teleperformance USA
12.2015 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Case Worker Assistant

Human Resources Department
11.2007 - 04.2013
  • Enhanced client well-being by conducting thorough assessments and identifying appropriate resources.
  • Provided empathetic support for clients navigating difficult life transitions, promoting resilience and selfsufficiency.
  • Built strong relationships with community organizations to increase resource availability for clients in need.
  • Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
  • Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.

Education

Basic -

John F Kennedy High
New Orleans, LA

Skills

  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Local, state, and federal tax returns
  • Relationship Building
  • Tax Return Preparation
  • Client Communication

Languages

English
Full Professional

Timeline

Tax Preparer

Tax Solutions
01.2020 - Current

Customer Service Representative

SaviLinx
10.2017 - 01.2020

Customer Service Representative

Teleperformance USA
12.2015 - 08.2016

Case Worker Assistant

Human Resources Department
11.2007 - 04.2013

Basic -

John F Kennedy High

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Raquita Parker