Rasha Williamson
Stamford,CT
Summary
Dynamic Concierge Manager at BLT Prime with a proven track record in staff management and partnership development. Expert in enhancing guest experiences through exceptional customer service and effective report generation. Skilled in logistics coordination, fostering productive relationships, and driving operational excellence to achieve high satisfaction rates.
Overview
11
11
years of professional experience
Work History
Concierge Manager
BLT Prime
Stamford, Connecticut
10.2024 - Current
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Oversaw daily operations and staff scheduling for concierge services to ensure seamless guest experiences.
- Trained and mentored team members on customer service best practices.
- Developed partnerships with local businesses to enhance guest experiences.
- Compiled and analyzed reports on daily operations, customer feedback, and employee performance to identify areas for improvement.
- Cultivated strong relationships with employees to foster a collaborative work environment.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Health Care Aide
EZ Care Staffing
Stamford, Connecticut
01.2024 - 08.2024
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal care to enhance comfort and well-being.
- Supported patients in daily activities, fostering independence and improving quality of life.
- Provided companionship and emotional support to patients in need.
- Maintained cleanliness and safety of patient environments to ensure health standards and patient safety.
- Collaborated with healthcare team to develop individualized care plans.
- Maintained clean and well-organized environment for client happiness and safety.
Senior Operations Manager
Pointpickup Technologies
Stamford, Connecticut
04.2019 - 11.2023
- Oversaw daily logistics coordination for timely order fulfillment and service excellence.
- Coordinated transport logistics for timely delivery of merchandise to customers across continental US.
- Optimized driver and regional incentives to align with fluctuating demand.
- Collaborated with management to identify and implement efficiency improvements.
- Provide support to drivers, including access, navigation, onboarding and troubleshooting issues.
Barista
Starbucks
Stamford, Connecticut
04.2018 - 06.2020
- Assisted customers at drive-through by efficiently taking orders and providing tailored service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Executed tasks quickly to maintain high service standards in fast-paced environment.
- Led team in managing multiple tasks to ensure smooth operations during peak hours.
- Operated espresso machines and brewing equipment with precision and care.
- Cash handling, food and beverage preparation.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
Customer Service Representative
County TV & Appliance
Stamford, Connecticut
03.2016 - 03.2019
- Assisted customers with product inquiries and troubleshooting issues.
- Handle customers' complaints and provide alternatives that ensure resolution.
- Resolved customer complaints efficiently and professionally.
- Maintained customer accounts and tracked purchase history for personalized service.
- Assisted clients in locating relevant materials for home needs, enhancing satisfaction.
- Processed orders and managed returns in a timely manner.
- Coordinated with drivers to ensure timely delivery of clients' appliances.
Front Desk Support
Mactivity Gym Fitness
Stamford, Connecticut
08.2017 - 04.2018
- Greeted and checked in members and guests at the front desk to ensure a welcoming experience.
- Answered phone inquiries and provided customer service to assist with questions and concerns.
- Conducted tours for visitors, addressing inquiries and promoting memberships to enhance engagement.
- Maintained accurate employee and member records to ensure up-to-date information.
- Updated member information in the database to ensure accuracy and accessibility.
- Supported front desk staff with strategies for effectively managing challenging situations during peak times.
Homecare/Companion
Right At Home Agency
Darien, Connecticut
06.2015 - 07.2017
- Assisted clients with transfers in and out of bed to ensure comfort and safety.
- Helped patients with daily living activities.
- Ran errands and supported personal care to enhance client well-being.
- Performed housekeeping, provided medicine reminders, and managed laundry to maintain a safe and comfortable living environment.
- Administered medications according to care plans set by healthcare professionals.
- Communicated with family members to update on client needs and progress, fostering collaboration in care.
- Collaborated with healthcare teams to develop and implement personalized care plans.
Education
High School Diploma -
Westhill High School
Stamford, Connecticut06.2017
Skills
- Concierge operations
- Customer service
- Staff management
- Logistics coordination
- Partnership development
- Inventory management
- Report generation
Timeline
Concierge Manager
BLT Prime
10.2024 - Current
Health Care Aide
EZ Care Staffing
01.2024 - 08.2024
Senior Operations Manager
Pointpickup Technologies
04.2019 - 11.2023
Barista
Starbucks
04.2018 - 06.2020
Front Desk Support
Mactivity Gym Fitness
08.2017 - 04.2018
Customer Service Representative
County TV & Appliance
03.2016 - 03.2019
Homecare/Companion
Right At Home Agency
06.2015 - 07.2017
High School Diploma -
Westhill High School