Rashada Siphanounneua
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Sutter Health Medical Foundation
02.2023 - Current
- Provide exceptional customer service to patients, answering questions and addressing concerns
- Verify insurance eligibility and coverage for patients
- Enter patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Manage patient registration process, confirming data accuracy and completeness
- Build and maintain positive working relationships with patients and staff
- Correcting referral CPT codes for radiology services
MEDICAL OFFICE REPRESENTATIVE
Dignity Health Advanced Imaging
01.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Helped patients complete necessary medical forms and documentation
- Organized paperwork such as charts and reports for office and patient needs
- Updated CPT codes and Diagnosis codes with medical offices to ensure proper protocols in place
- Completed patient referrals to other medical specialists
- Invoiced patients accurately in line with charging guidelines
- Ensure communications with radiologists for callback scheduling examinations
- Prepare proper charing for next day radiology exams
MEDICAL RECEPTIONIST
Sacramento Community Clinic
06.2021 - 12.2021
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Organized paperwork such as charts and reports for office and patient needs
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out and payments for billing
LEAD WAITRESS
South East Asian Barbecue
10.2019 - 08.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patron
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Kept register accurate through correct billing payment processing, and cash management practices
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
Education
ASSOCIATE - SCIENCE
A.S - RESPIRATORY THERAPY
American River College
05.2024
Skills
- Medical Insurance
- Patient Registration
- Medical Billing
- Insurance Information Collection
- Outbound Calling
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
- Patient Care and Confidentiality
Languages
lao
Full Professional
Thai
Professional Working
Timeline
Patient Service Representative
Sutter Health Medical Foundation
02.2023 - Current
MEDICAL OFFICE REPRESENTATIVE
Dignity Health Advanced Imaging
01.2022 - 02.2023
MEDICAL RECEPTIONIST
Sacramento Community Clinic
06.2021 - 12.2021
LEAD WAITRESS
South East Asian Barbecue
10.2019 - 08.2021
ASSOCIATE - SCIENCE
A.S - RESPIRATORY THERAPY
American River College
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