Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RASHAD O. DALEY

Springfield Gardens,NY

Summary

CompTIA ITF+ certified IT professional who is currently pursuing CompTIA Network+ certification. Passion for technology is complemented by strong attention to detail and drive to materialize said traits. Experienced in Microsoft Suite, network administrating and hardware troubleshooting. Exceptional listener and communicator who inspires others by example. Ability to work under pressure and as part of a team. Experienced in logistics, operations as well as in unique industry systems. Brings a positive attitude to any environment, challenge, and team. My aim is to continuously work on improving my IT skill set while positively aiding and growing within an appropriately fitting but challenging environment.

Overview

5
5
years of professional experience

Work History

Nursing Administration/Staffing Coordinator

Mount Sinai West
03.2022 - Current
  • Uniquely creating a working staff schedule for each hospital floor, for multiple shifts
  • Inputting changes in schedule, nursing contracts, sick time, managing OT etc., etc
  • Maintaining and relaying communications between each level of management and staff alike
  • Making timely and efficient decisions via critical thinking and planning alongside upper management
  • Resolving conflict amongst employees, patients, managers etc
  • Developing professional rapport amongst nursing staff and managers

Transporter

St. John’s Episcopal Hospital
03.2021 - 02.2022
  • Orchestrated the safe and efficient transporting of patients to geographically dispersed medical centers
  • Responded to beeper calls, provided patient transport to and from appropriate departments
  • Created a comfortable environment for patients and made them feel at ease during their time of sickness.

Registrar / Navigator

NYC Health and Hospital
11.2020 - 02.2021
  • Informing patients of health guidelines and testing protocols
  • Processing appointments, health insurance and patient information via EPIC
  • Managing workflow between testing labs and registration staff, as well as patient expectation
  • Troubleshoot case by case scenarios
  • Patiently and calmly deliver sensitive information to a variety of persons efficiently and concisely
  • Providing technical or clerical assistance to the team as needed.

Epic Go-Live Consultant

NY presbyterian / Weill Cornell/Columbia
Manhattan, NY
  • Provide Ambulatory training to, and clinical staff, thus reinforcing prior education and training
  • Providing support for the right clinical and operational process behaviors as part of the go-live process
  • Provide one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures, virtually
  • Triaging requests and tickets for supervisors accordingly, as well as working with supervisors to resolve issues

Intern

CoLabL
05.2020 - 06.2020
  • Ensured that the LAN is always operational and available to users not including maintenance period
  • Troubleshoot and generating Cisco Routing protocols and Switch Configurations
  • Provided technical support to computer system users on reported issues and service requests
  • Maintained network security standards and escalation of situations requiring urgent attention
  • Created and maintained documentation relating to network configurations, network diagrams, LAN hardware and version records.

IT Fundamentals Student

NPower
Brooklyn, NY
01.2020 - 06.2020
  • Nationally recognized nonprofit for young adults and Veterans
  • 16-week classroom instruction designed to launch tech careers and transform lives
  • The program is centered on CompTIA’s A+ 1001 & 1002
  • Hardware: Components and devices including printers, computers, laptops and routers
  • Software: Troubleshoot PC and mobile device issues including application security support
  • Windows Operating Systems: Install and support Windows OS
  • Networking: Familiar with TCP/IP, WIFI and SOHO
  • Security: Identify and protect against vulnerabilities for devices and their network connections
  • Mobile Devices: Configure laptops and other mobile devices.

Patient Transporter /Dispatcher

Nyu Langone Orthopedic hospital
09.2016 - 07.2019
  • Focused primarily on the tracking of patient files and information
  • Orchestrated the safe and efficient transporting of patients to geographically dispersed medical centers
  • Responded to beeper calls, provided patient transport to and from appropriate departments, i.e., X-ray, Physical Therapy, Endoscopy etc
  • Collected specimens, orders, requisitions, and equipment and deliver items to appropriate destinations
  • Created a comfortable environment for patients and made them feel at ease during their time of sickness
  • Assisted in the transferring of patients from their beds onto stretchers or wheelchairs.

Education

Google CompTIA ITF+ Certification: NPower NY CompTIA Network+ Certification: NPower NY – (In Progress) -

CUNY York College

Skills

Customer service expert

undefined

Affiliations

Npower: Mock Interviews, Presentations, Social Media Training,IT training

Citibank: Project Management fundamentals for deliverable objectives Coursera: In-depth testing on concepts, performance-based plug-ins, group discussions on topics

Timeline

Nursing Administration/Staffing Coordinator

Mount Sinai West
03.2022 - Current

Transporter

St. John’s Episcopal Hospital
03.2021 - 02.2022

Registrar / Navigator

NYC Health and Hospital
11.2020 - 02.2021

Intern

CoLabL
05.2020 - 06.2020

IT Fundamentals Student

NPower
01.2020 - 06.2020

Patient Transporter /Dispatcher

Nyu Langone Orthopedic hospital
09.2016 - 07.2019

Epic Go-Live Consultant

NY presbyterian / Weill Cornell/Columbia

Google CompTIA ITF+ Certification: NPower NY CompTIA Network+ Certification: NPower NY – (In Progress) -

CUNY York College

Similar Profiles

CREATE PROFILE
RASHAD O. DALEY