Rashana Manning
Walmart
6
years of professional experience
Customer Service Representative with over 3 years of retail and cashier leadership experience handling high-volume transactions and resolving customer issues. Excels in cash handling, POS operations, and mentoring front-line staff to improve accuracy and reduce wait times. Seeks to apply strong attention to detail and active listening to enhance customer satisfaction and operational reliability.
Work History
Sales Associate
5 Years 7 Months- Greeted and assessed customer needs on shop floor, matching products to purchase intent.
- Restocked shelves daily, rotated inventory by date codes to reduce expired merchandise exposure.
- Processed transactions at POS, handled cash and card settlements with accurate till reconciliation.
- Demonstrated product features to customers, increasing add-on purchases during peak shifts.
- Monitored sales trends and reported slow-moving SKUs to manager for promotional planning.
- Maintained store visual standards and signage, passing weekly merchandising audits without findings.
- Assisted with receiving shipments, verified pack lists and logged discrepancies for supplier follow-up.
- Resolved customer complaints at register, refunded or exchanged items to restore satisfaction.
- Set up endcap displays following planogram guidelines to highlight promotions and boost visibility.
Lead cashier
3 Years 4 Months- Managed daily cash drawer reconciliation for multiple registers, reconciling discrepancies before shift end.
- Trained new cashiers on POS procedures and theft-prevention checks, reducing transaction errors during shifts.
- Processed high-volume cash and card transactions during peak hours while maintaining accurate till counts.
- Coordinated shift schedules and break coverage with supervisors to maintain full floor staffing every day.
- Handled customer refunds and exchange disputes using store policy, restoring satisfaction and preserving sales.
- Compiled daily sales summaries and submitted deposit reports to store manager for accounting reconciliation.
- Implemented priority-line cues at checkout during promotions, shortening customer wait perception during peak times.
- Led register closing procedures each night, balanced tills, and secured deposits for manager review.
- Reconciled returned-item records against inventory logs to correct stock and update shrinkage reports.
Education
Bachelor of Arts - Criminal Justice
Diploma
GPA: 3.8
Skills
Active Listening
Attention to Detail
Problem Solving
Cash Handling
Sales Reporting
Data Entry
Customer service
Team Leadership
POS Systems
Personal Information
Title: Customer Service Representative (CSR)
Timeline
Lead cashier
Rainbow shops
07.2021 - 11.2024Read More
Sales Associate
Walmart
03.2020 - 10.2025Read More
Kirby high school
Diploma
Read More
University of Memphis
Bachelor of Arts from Criminal Justice
Read More