Ra’Shanique Hoskins
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Hairstylist
NiqueBraidz
Orlando, Florida
01.2020 - Current
- Applied extensions using various techniques such as weaving, box braiding, and cornrows
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Created unique hairstyles based on customer requests or special occasions.
- Managed bookings by scheduling appointments via telephone or online platforms.
Shift Leader
Dunkin Donuts
Casselberry, FL
03.2015 - 02.2022
- Worked well with teammates and openly invited coaching from the management team
- Assisted management with monthly inventory control and weekly stock ordering.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
Driver/ Production Worker/Seasonal Pt
Edible Arrangements
Ocoee, FL
01.2015 - 09.2020
- Coordinated daily delivery schedules based on customer’s schedules, peak delivery times and alternate routes
- Conducted daily DOT pre trip inspections according to a checklist
- Deliver customers’ orders to homes and places of business within established time frames
- Interacted with customers and vendors in a friendly and timely manner.
Customer Support
24/7 Intouch
Altamonte, FL
03.2017 - 09.2019
- Build relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Assist with placement of orders and refunds.
- Provided ongoing customer support by responding promptly to inquiries via phone or email.
Customer Service Representative
Optum Rx
Orlando, FL
09.2010 - 10.2014
- Built customer loyalty by placing follow up calls for customers who reported issues
- Addressed customer service inquiries in a timely and accurate fashion
- Helped Pharmacy techs obtain information to gain override approval
- Enrolled customers in to their new or previous Medicare plan.
Education
Standard Diploma -
Evans High School
05.2009
Skills
- Customer Service Management
- Creative Problem-Solving
- Positive Attitude
- Medicare enrollment
- POS systems expert
- Appointment scheduling
- Training and development
- Detail-orientated
- Call center experience
- Order fulfillment
- Claims processing proficiency
- Rapport building
Timeline
Hairstylist
NiqueBraidz
01.2020 - Current
Customer Support
24/7 Intouch
03.2017 - 09.2019
Shift Leader
Dunkin Donuts
03.2015 - 02.2022
Driver/ Production Worker/Seasonal Pt
Edible Arrangements
01.2015 - 09.2020
Customer Service Representative
Optum Rx
09.2010 - 10.2014
Standard Diploma -
Evans High School