Rashanna R. Fort
West Orange
Summary
Customer-focused professional with extensive experience in call-center operations, client relations, sales, and service-driven environments. Skilled in managing high-volume inquiries, resolving issues with clarity and patience, and delivering exceptional customer experiences across phone, in-person, and digital channels. Known for strong communication, de-escalation, and a people-centered approach that builds trust and loyalty.
Overview
20
20
years of professional experience
Work History
Seasonal Sales Professional / Call Center Support
Tiffany & Co.
09.2025 - 02.2026
- - Delivered luxury-level customer service across in-store and call-center channels.
- - Managed high-volume holiday calls, assisting with product inquiries, orders, and service concerns.
- - Resolved issues while upholding Tiffany brand standards.
- - Supported clients with repairs, special orders, and personalized shopping needs.
- - Built rapport to encourage repeat business and long-term loyalty.
Warehouse Associate
HelloFresh
03.2020 - 04.2024
- - Supported production goals through reliable teamwork and communication.
- - Maintained organized workspaces and followed safety and quality standards.
- - Collaborated with supervisors to meet daily and weekly targets.
Housekeeping
Clara Maass Medical Center
03.2020 - 09.2020
- - Responded quickly to patient and staff requests to maintain a clean, safe environment.
- - Demonstrated strong attention to detail and service-oriented communication.
Fitness Instructor
Equinox & CRUNCH
01.2016 - 01.2020
- - Led group fitness classes with clear instruction and motivational coaching.
- - Built rapport with diverse clients and ensured safe, positive experiences.
- - Demonstrated strong interpersonal and leadership skills.
Sales & Client Service Roles
Bloomingdale’s • Saks Fifth Avenue • Nordstrom
01.2006 - 01.2016
- - Built strong client relationships through attentive service and product knowledge.
- - Assisted with purchases, returns, and account needs.
- - Supported sales goals and contributed to positive customer experiences.
Front Desk Associate
Hilton Short Hills
02.2012 - 04.2013
- - Provided high-quality guest service in person and over the phone.
- - Managed reservations, billing, and guest inquiries with accuracy.
- - Coordinated travel accommodations and resolved concerns promptly.
Customer Account Executive
Comcast Cable
11.2008 - 09.2010
- - Handled 100+ inbound calls daily regarding cable and internet services.
- - Guided customers through service options with clear, detailed communication.
- - Converted service calls into sales opportunities through needs-based conversations.
- - Consistently met quotas and contributed to team performance.
Education
Bachelor of Science -
Grand Canyon University
08-2027
Skills
- - Call Center Operations
- - High-Volume Phone Support
- - Customer Service & Client Relations
- - Issue Resolution & De-Escalation
- - CRM & Data Accuracy
- - Multitasking & Time Management
- - Sales & Upselling Techniques
- - Active Listening & Problem Solving
- - Professional Communication
- - Team Collaboration
- - Motivational, People-Centered Approach
Timeline
Seasonal Sales Professional / Call Center Support
Tiffany & Co.
09.2025 - 02.2026
Warehouse Associate
HelloFresh
03.2020 - 04.2024
Housekeeping
Clara Maass Medical Center
03.2020 - 09.2020
Fitness Instructor
Equinox & CRUNCH
01.2016 - 01.2020
Front Desk Associate
Hilton Short Hills
02.2012 - 04.2013
Customer Account Executive
Comcast Cable
11.2008 - 09.2010
Sales & Client Service Roles
Bloomingdale’s • Saks Fifth Avenue • Nordstrom
01.2006 - 01.2016
Bachelor of Science -
Grand Canyon University