Rashard H. Huntley
Columbia,South Carolina
Summary
Competent IT Technician bringing over ten years of experience installing voice, data and other systems. Expert at equipment configuration network, troubleshooting, installation and repair with work history setting up, repairing and configuring network and telecommunications equipment.
Overview
11
11
years of professional experience
Work History
IT Services Specialist
SC Department Of Education
08.2021 - Current
- Provide in-person, telephone, and e-mail support to end users with resolution of issues with desktop microcomputer applications at all levels of use, including desktop office software, web publishing software, web browsing software, and custom application software.
- Produce resolution reports and knowledge base information to help in future issues.
- Maintain FAQs and support data systems for tracking and reporting. Conduct computer move, add, and change request for agency staff.
- Perform hardware inventory tasks to include receipt documentation, conducting periodic physical inventory of assigned computing equipment, and proper tagging of newly acquired equipment.
- Assist with technical upgrading and maintaining entire desktop system.
- Perform ongoing support of desktops, laptops, peripheral equipment, and software by complying with given standards and guidelines and perform basic tasks to manage, support, and maintain sophisticated audio-visual and presentation hardware and software in use at agency such as computer-based recording equipment, presentation software, projection hardware and software, flat-screen and state-of the-art display technologies, video cameras, and internet or video-conferencing collaboration and meeting software and hardware installed within agency meeting spaces.
- Conduct network troubleshooting by assisting with maintenance of LAN/WAN network environment.
- Participate in important technological department projects and perform problem diagnosis of desktop environment under IT Management direction.
- Perform hardware break/fix remediation of agency computing hardware.
- Assist with maintenance of password integrity and file system security of agency computing environment. Perform other duties as assigned by supervisor.
Security I and R Installation and Repair Tech
Premise Link
02.2021 - 08.2021
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Install and repair security systems for commercial and residential.
- Complete 5-10 work orders daily
Structured Cable Technician II
Atlantic Communications Products
01.2020 - 02.2021
- Set up networks and computers for business and residential customers.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Provided training on use of systems, troubleshooting and calibration of equipment.
- Provided services for planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests for support.
Systems Installation Technician
CPI Security
05.2016 - 12.2019
- Installing residential security systems accurately and efficiently.
- Meeting or exceeding performance goals 100%.
- Performing initial walkthrough of home to determine optimal system configuration.
- Keeping customers informed at all times of installation process
- Performing needs analysis with customers.
- Connecting in-home system up to central monitoring system.
- Providing exceptional customer service at all times.
- Maintaining professional appearance and demeanor at all times.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Educated and trained new hires on company processes, eliminating process gaps.
- Computerized office activities and maintained customer communications, including data and record tracking correspondences.
- Collected customer signatures once installations and repairs were finished to complete fence process.
Wire Technician
AT&T U-verse
11.2012 - 08.2015
- Educate customers on service features and functionality.
- Verify all services are working correctly, Install and rearrange inside wires.
- Ability to perceive differences in wire and cable colors, and maintain great communication with customers.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Maintained excellent attendance record, consistently arriving to work on time.
- Installed and configured new devices and system components.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution with 100% overall satisfaction.
Education
Attended - Computer Information Systems
Strayer University
Charlotte NC Attended - Mathematical Science
Fayetteville State University
Fayetteville NCSkills
- Device configuration
- Cabling Layouts
- Sales and marketing
- System Repair
- User support
- Enterprise Network Hardware / Software
- Server
- Installations
- Office Automation
- Data processing
- System Design
- Repair
Certificates, Training, and Proficiencies
Proficient in the following:
A+CompTia (Core 1 and 2)
Microsoft Endpoint Manager
Microsoft Intune
Microsoft Azure
Genesys CCP
Dameware
Solarwinds
SCCM
Active Directory
Adobe
Office 365
Windows Powershell, Power Bi
Timeline
IT Services Specialist
SC Department Of Education
08.2021 - Current
Security I and R Installation and Repair Tech
Premise Link
02.2021 - 08.2021
Structured Cable Technician II
Atlantic Communications Products
01.2020 - 02.2021
Systems Installation Technician
CPI Security
05.2016 - 12.2019
Wire Technician
AT&T U-verse
11.2012 - 08.2015
Attended - Computer Information Systems
Strayer University
Attended - Mathematical Science
Fayetteville State University
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