Rashaunda Penland
Cleveland
Summary
Healthcare professional with extensive experience at The MetroHealth System, specializing in phlebotomy and patient care. Demonstrated expertise in maintaining infection control standards while providing exceptional customer service. Proficient in specimen processing and managing patient interactions with empathy and efficiency. Dedicated to improving patient experiences through strong communication and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
The MetroHealth System
Cleveland
02.2024 - Current
- Using technical equipment to safely draw blood from patients
- Explaining the process of drawing blood clearly to a patient
- Reassuring and calming patients who might be nervous or scared of the procedure
- Applying dressings to the wound created by drawing blood
- Labeling all samples according to outlined procedures and policies
- Recording tests performed and blood samples taken into databases
- Transporting samples in a timely manner and in accordance with outlined policies and procedures
- Maintaining lab equipment in a clean and safe manner
Patient Transporter
MetroHealth Medical Center
Cleveland
07.2023 - 02.2024
- Delivers and assists with patient transport and medical supplies.
- Performs cleaning duties, including sanitization of transport equipment, wheelchairs, and gurneys and related transport equipment.
- Ensures compliance with all safety, sanitation, and quality control requirements associated with assigned responsibilities.
- Upholds the mission and customer service standards of The MetroHealth System
Call Center Representative
Progressive
Cleveland
08.2021 - 07.2023
- Speak with customers about their existing insurance policy, and resolve customer issues.
- This will include outbound calls to current and prospective customers.
- Keep records of customer interaction and transactions, documenting details of conversations, as well as actions are taken.
- Resolve customer service or billing issues.
Home Health Aide
Hearty Hearts Home Health, LLC
Cleveland
04.2015 - 10.2021
- Help patients with daily activities like eating, dressing, grooming, bathing, and using the bathroom.
- Also assist with getting in and out of bed, using a wheelchair or walker, and transferring between them.
- Preform light housekeeping tasks such as doing laundry, washing dishes, changing linens, and tidying.
- Plan and prepare meals based on the patient's dietary needs and preferences, and help with feeding if needed. Help patients with errands and shopping, and accompany them to doctor's visits and other appointments.
Education
High School Diploma -
Promise Academy
Cleveland, OH10-2012
Some College (No Degree) - Phlebotomy
New Bridge Cleveland
Cleveland, OHSkills
- Organizational skills
- Microsoft Office proficiency
- Data analysis
- CPT coding
- Computer networking
- Medical terminology
- Customer service and support
- Phlebotomy and blood collection
- Specimen processing and labeling
- Hospital experience
- First aid and patient care
- Documentation review
- Research and development
- Time management
- Leadership skills
- Infection control practices
Certification
- Certified Phlebotomy Technician Present
- ASCP Certification May 2027
- PBT (ASCP) May 2027
- BLS Certification September 2026
- AED Certification
Languages
English
Timeline
Phlebotomist
The MetroHealth System
02.2024 - Current
Patient Transporter
MetroHealth Medical Center
07.2023 - 02.2024
Call Center Representative
Progressive
08.2021 - 07.2023
Home Health Aide
Hearty Hearts Home Health, LLC
04.2015 - 10.2021
High School Diploma -
Promise Academy
Some College (No Degree) - Phlebotomy
New Bridge Cleveland
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