Rashawn Chambers
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Weiser Security Services Inc.
Las Vegas, NV
10.2021 - 01.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
General Merchandising Expert
Target
Las Vegas, NV
05.2021 - 07.2021
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Dishwasher
Grand LuxCafe
Las Vegas, NV
03.2021 - 05.2021
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or prep items used often by kitchen staff.
- Used High-pressure sprayer to loosen food residue and enhance cleaning.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
Busser/Server
Gen Korean BBQ House
Las Vegas, NV
09.2020 - 02.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Staff Member
Titanic - The Artifact Exhibit At The Luxor
Las Vegas, NV
03.2020 - 10.2020
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Confirmed proper balance of cash boxes following ticket sales, maintaining top accuracy.
- Processed payments, checked tickets and directed guests to locations.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Provided general cleaning of venue spaces before, during and after events.
Fast Food Crew Member
Raising Canes
Las Vegas, NV
06.2020 - 08.2020
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Sales Associate
Rack Room Shoes
Las Vegas, NV
10.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Dishwasher
Sierra Gold
Las Vegas, NV
11.2018 - 12.2018
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Prep items used often by kitchen staff.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Loaded more than 128 glasses, silverware and dishes into dishwasher each shift, running average of 50 loads per day.
Team Member
Burger King
Las Vegas, NV
02.2018 - 11.2018
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Moved and stocked food products weighing up to 50 pounds.
- Examined trays to check contents for required items and complete orders.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Concessionist
Cinemark - Century Theatres
Las Vegas, NV
10.2017 - 01.2018
- Maintained quality safe handling procedures for concessions purchased.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Initiated WECARD guidelines for standard operation of serving alcoholic beverages.
- Completed transactions with operation of point of sale terminals.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Transported supplies and stock to replenish items to streamline operations.
Cashier/Cook
Teriyaki Madness
Las Vegas, NV
03.2016 - 07.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
Banana Republic
Sales Associate
Las Vegas, NV
10.2016 - 12.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Supported loss prevention goals by monitoring shopper behavior.
Summer Intern
Janice Brooks Bay (SNRHA)
Las Vegas, NV
06.2012 - 08.2012
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and optimized records management strategies to coordinate and protect information.
Education
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Data Entry and Maintenance
- Creative Problem Solving
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Calm and Professional Under Pressure
Certification
- Food Handler Safety certificate
- Alcohol Awareness license
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer - Weiser Security Services Inc.
10.2021 - 01.2022
General Merchandising Expert - Target
05.2021 - 07.2021
Dishwasher - Grand LuxCafe
03.2021 - 05.2021
Busser/Server - Gen Korean BBQ House
09.2020 - 02.2021
Fast Food Crew Member - Raising Canes
06.2020 - 08.2020
Staff Member - Titanic - The Artifact Exhibit At The Luxor
03.2020 - 10.2020
Sales Associate - Rack Room Shoes
10.2019 - 01.2020
Dishwasher - Sierra Gold
11.2018 - 12.2018
Team Member - Burger King
02.2018 - 11.2018
Concessionist - Cinemark - Century Theatres
10.2017 - 01.2018
Banana Republic - Sales Associate
10.2016 - 12.2016
Cashier/Cook - Teriyaki Madness
03.2016 - 07.2017
Summer Intern - Janice Brooks Bay (SNRHA)
06.2012 - 08.2012
Eldorado High School - ,