Rashawnda Miller
Trenton,NJ
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Trenton Psychiatric Hospital
Trenton, NJ
06.2025 - Current
- Provided direct patient care, ensuring safety and comfort during treatment sessions.
- Assisted in implementing individualized treatment plans under clinical supervision.
- Monitored patient behavior and reported changes to multidisciplinary team members.
- Facilitated therapeutic group activities, enhancing patient engagement and communication skills.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Conducted client rounds to check on residents.
Home Health Aide
Towne Home Care
Howell Township, NJ
08.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
Security Officer
Eyewatch Protection
Bala, PA
09.2022 - 05.2025
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Allied Universal Security Services
Princeton, NJ
07.2022 - 12.2022
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored premises and recorded activity in daily officer reports.
Member Service Representative
TruliantFCU
Greensboro, NC
01.2022 - 05.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered calls to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Security Officer
Allied Universal Security Services
Greensboro, NC
05.2021 - 03.2022
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Service Representative
RashawndaCenlar FSB
Ewing, NJ
10.2019 - 07.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed customer account information to determine current issues and potential solutions.
- Made outbound calls to obtain account information.
Home Health Aide
BAYADA
Lawrenceville, NJ
12.2018 - 12.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Night Auditor
Hilton Inn
Bordentown, NJ
12.2017 - 05.2019
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Documented wake-up requests and set up automatic calls in system.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Assessed checklist on daily basis and planned shift accordingly.
Caregiver
Touching Hearts Senior Care
Yardley, PA
12.2017 - 10.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Assembly Worker
Trane Ingersoll Rand
Trenton, NJ
02.2015 - 03.2018
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Assembled component parts of items and completed hand-finishing of final products.
- Reviewed project specifications and documentation to understand task and deadline requirements.
- Completed component assembly with minimal supervision to meet deadlines.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2013
Skills
- Problem-solving abilities
- Adaptive team player
- Call Center Operations
- Active listening
- Documentation
Certification
- CHHA - Certified Home Health Aide
- CNP - Certified Notary Public
- CPR
- BLS
- SORA
Timeline
Behavior Health Technician
Trenton Psychiatric Hospital
06.2025 - Current
Home Health Aide
Towne Home Care
08.2024 - Current
Security Officer
Eyewatch Protection
09.2022 - 05.2025
Security Officer
Allied Universal Security Services
07.2022 - 12.2022
Member Service Representative
TruliantFCU
01.2022 - 05.2022
Security Officer
Allied Universal Security Services
05.2021 - 03.2022
Customer Service Representative
RashawndaCenlar FSB
10.2019 - 07.2021
Home Health Aide
BAYADA
12.2018 - 12.2019
Night Auditor
Hilton Inn
12.2017 - 05.2019
Caregiver
Touching Hearts Senior Care
12.2017 - 10.2018
Assembly Worker
Trane Ingersoll Rand
02.2015 - 03.2018
High School Diploma -
Trenton Central High School