Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Rashayla Johnson

Melissa,TX

Summary

Results-driven professional with 8 years of customer service and sales experience, transitioning into analyst roles. Experienced in requirements gathering, process documentation, system support, and data validation. Adept at collaborating with cross-functional teams to drive system enhancements, compliance initiatives, and Salesforce integrations. Strong analytical thinker with a track record of supporting enterprise-wide projects at Republic Services.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Support Specialist

Republic Services
05.2024 - Current
  • Analyzed and validated data in Salesforce and Excel to ensure reporting accuracy.
  • Partnered with sales and technical teams to support compliance and system integration projects.
  • Documented account details and uploaded verified contracts into Salesforce for improved accessibility.
  • Supported cross-regional initiatives by coordinating data accuracy and account completeness.

Inside Sales Consultant - Business Digital Sales

Republic Services
01.2023 - 05.2024
  • Responded to inbound inquiries from digital channels and created tailored solutions for new and existing business customers.
  • Partnered with internal teams to resolve customer issues and ensure seamless service delivery.
  • Assisted with projects and process updates by providing customer insights and feedback.
  • Consistently exceeded performance metrics related to sales activity, customer experience, and revenue goals.

Inside Sales Consultant Sm Lg Container

Republic Services
05.2022 - 01.2023
  • Listened to customer needs to identify and recommend best-fit products and services.
  • Built customer and brand loyalty by addressing inquiries with professionalism and respect.
  • Accountable for achieving and exceeding performance metrics related to customer experience, sales activity, and revenue goals.

Inside Sales Representative

Lincare
10.2021 - 04.2022
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Maintained accurate documentation and compliance in customer account records.

Customer Service Representative

Concentrix, Jacksonville
10.2019 - 08.2020
  • Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.

Online Chat Sales Representative

Etech
10.2017 - 09.2019
  • Recommended, selected and located merchandise based on customer desires.
  • Documented customer interactions and resolutions to maintain accurate records and support process improvements.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

Master of Business Administration (MBA) -

Sam Houston State University
05.2025

Bachelor of Science - Criminal Justice

Sam Houston State University
12.2022

Skills

  • Analytical Thinking
  • Goal Setting
  • Organized and Meticulous
  • Product Knowledge
  • Documentation & Reporting
  • Customer relationship management

Websites

Certification

  • SQL of Data Science | July 2025
  • Google Data Analytics | August 2025
  • Google Project Management | August 2025
  • Microsoft Business Analyst | August 2025

Timeline

Sales Support Specialist

Republic Services
05.2024 - Current

Inside Sales Consultant - Business Digital Sales

Republic Services
01.2023 - 05.2024

Inside Sales Consultant Sm Lg Container

Republic Services
05.2022 - 01.2023

Inside Sales Representative

Lincare
10.2021 - 04.2022

Customer Service Representative

Concentrix, Jacksonville
10.2019 - 08.2020

Online Chat Sales Representative

Etech
10.2017 - 09.2019

Bachelor of Science - Criminal Justice

Sam Houston State University

Master of Business Administration (MBA) -

Sam Houston State University

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