Rashea Gullatte
Cleveland,OH
Summary
Customer Solutions Manager | Account Manager | Production Supervisor
Achieved 95%+ customer satisfaction | Managed accounts worth $5M+ annually | Led a team of 30+ production staff
Overview
5
5
years of professional experience
Work History
Customer Solutions Manager
Morrison Products Inc.
02.2023 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes. Decreased spending by 10% by accurately reviewing documentation.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts ultimately increasing efficiency by 15%
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Acted as a liaison among customer service, shipping, and clients to ensure accurate invoicing, timely shipments, and prompt payments.
Account Manager
Spectrum
08.2021 - 02.2023
- Increased sales revenue by 15% by identifying and targeting high-potential markets and customer segments.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Led a team of junior sales professionals to achieve consistent top performance and exceed sales targets by 50%.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Provided valuable insights for improving products based on direct customer feedback, contributing to enhanced user satisfaction rates.
Production Supervisor
Cosmo Corporation
06.2019 - 08.2021
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction by 18%.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Education
Business Administration
Kent State University
Kent, OHSkills
- Expense Reporting
- Office Administration
- Travel Coordination
- Word Document
- CRM
- Quality Assurance
- Data Entry
- Workflow Optimization
- Calendar Management
- Meeting Planning
- Minute Taking
- Budget Tracking
- Document Conversion
- Excel Spreadsheets
- Project Management
- Marketing
- Report Generation
- Cyberquery
- QAD
Timeline
Customer Solutions Manager
Morrison Products Inc.
02.2023 - Current
Account Manager
Spectrum
08.2021 - 02.2023
Production Supervisor
Cosmo Corporation
06.2019 - 08.2021
Business Administration
Kent State University