Rasheda Henderson
Greensboro,NC
Summary
Dedicated professional with extensive experience in retail management and customer service. Known for strong problem-solving and attention to detail, contributing to smooth store operations and high levels of team collaboration. Aiming to leverage expertise to enhance customer experiences and support business goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Greensboro, NC
02.2025 - Current
- Maintained high levels of professionalism while interacting with customers.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service standards.
- Handled customer inquiries and resolved issues effectively and courteously.
- Maintained inventory levels through regular stock assessments and ordering.
- Monitored cash handling procedures to ensure accuracy during transactions and deposits.
Retail Customer Service Associate
Family Dollar
Greensboro, NC
09.2017 - Current
- Greet customers and assisted customers with product selections and inquiries at retail location.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organization for optimal shopping experience.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained high levels of customer service satisfaction.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Certified Nursing Assistant
American Health And Home Care
High Point, North Carolina
03.2009 - 03.2014
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Supported patients' emotional well-being through compassionate communication.
- Collaborated with healthcare team to develop care plans for patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Bank Teller
BB&T Bank
Greensboro, North Carolina
04.2005 - 12.2007
- Greet Customers
- Assisted customers with account inquiries and service requests.
- Promoted bank products and services to enhance customer relationships.
- Resolved customer complaints with professionalism and empathy.
- Maintained compliance with banking regulations and security protocols.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Education
Diploma - Medical Assistant
Virginia College
Greensboro, NC01-2017
Certificate - Nursing Assistant
Guilford Technical Community College
Jamestown, NC01-2009
Associate of Applied Science - Early Childhood Care And Education
Hudson County Community College
Jersey City, NJ05-2000
Skills
- Cash handling
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- POS systems operations
- Microsoft Office Suite
- Medical terminology and patient scheduling
- Vital signs, EMR software, and knowledge of HIPAA regulations
Timeline
Assistant Store Manager
Family Dollar
02.2025 - Current
Retail Customer Service Associate
Family Dollar
09.2017 - Current
Certified Nursing Assistant
American Health And Home Care
03.2009 - 03.2014
Bank Teller
BB&T Bank
04.2005 - 12.2007
Diploma - Medical Assistant
Virginia College
Certificate - Nursing Assistant
Guilford Technical Community College
Associate of Applied Science - Early Childhood Care And Education
Hudson County Community College