Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheda Knapp

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Housekeeper

Kohls
06.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative

Globe Life Insurance
09.2022 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Merchandise Associate

Lowe's Home Improvement
06.2022 - 07.2022
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.

Merchandise Associate

Lowe's Home Improvement
03.2022 - 06.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.

Merchandising Specialist

Anderson Merchandiser
03.2018 - 01.2022
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Arranged store shelves or display areas as required by each store.
  • Stocked product and maintained displays according to merchandising standards.
  • Developed visual merchandising strategies to optimize product displays and increase sales.
  • Greeted guests and gauged their interest to provide appropriate sales recommendations.
  • Coordinated daily operations of the department including staff scheduling, assigning tasks and overseeing workflow.
  • Collaborated closely with marketing team to develop promotional campaigns that met budget requirements.

Production Associate

Aramark
09.2017 - 11.2017
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Participated in training sessions to enhance skills and knowledge.

Customer Support Specialist

Lowe's Home Improvement
03.2015 - 06.2017


  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions

Warehouse Worker

Amazon
09.2014 - 01.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Education

High School Diploma -

Dorman High School
05.2014

Skills

  • Customer/Client Research
  • Customer Support/Service
  • Microsoft Word
  • Organizational Skills
  • Time management
  • Problem-solving

Timeline

Housekeeper

Kohls
06.2025 - Current

Customer Service Representative

Globe Life Insurance
09.2022 - 04.2025

Merchandise Associate

Lowe's Home Improvement
06.2022 - 07.2022

Merchandise Associate

Lowe's Home Improvement
03.2022 - 06.2022

Merchandising Specialist

Anderson Merchandiser
03.2018 - 01.2022

Production Associate

Aramark
09.2017 - 11.2017

Customer Support Specialist

Lowe's Home Improvement
03.2015 - 06.2017

Warehouse Worker

Amazon
09.2014 - 01.2015

High School Diploma -

Dorman High School

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