Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheed Kindred

Pinson,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also with the determination to remain coachable and continue learning Patient Access.

Overview

7
7
years of professional experience

Work History

Admissions Coordinator

Guidehouse
11.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in billing process by accurately capturing chargeable services during patient registration.

Medical Office Assistant

Deerfoot Pediatrics
10.2023 - 10.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Patient Access Representative

Guidehouse
06.2021 - 10.2023
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Rural Carrier Associate

United States Postal Service
02.2021 - 04.2021
  • Motivated customer relations, focused on delivering top-notch service to every person
  • Remain level- headed and analytical when approaching each issue
  • Document problems thoroughly and pursue complete resolutions for every concern
  • Customer service
  • Multitasking
  • Problem resolution
  • Product sales
  • Cash handling
  • Sort and arrange mail pieces in delivery sequence for assigned route.
  • Deliver mail pieces and parcels to customers along assigned route.
  • Maintain inventory of stamps and forms for sale or distribution on route.

Member Services Team Lead

Sam's Club
02.2018 - 10.2020
  • Processed payment transactions, maintaining focus on accuracy and proper recordkeeping.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Helped improve processes and products by relaying customer feedback.
  • Verified sales prices and processed cash or credit payments to complete sales

Customer Service Representative

Sam's Club
08.2017 - 02.2018
  • Processed refunds, exchanges, and company credits for customers facing issues.
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
  • Educated customers about upcoming promotions, changing procedures, and available items.
  • Trained new retail team members in customer-focused strategies, maintaining high team standards.

Education

Business Management

Southern New Hampshire University
Manchester, NH

High School Diploma - General

Huffman High School
Birmingham, AL
05.2016

Skills

  • Insurance company knowledgeable
  • People skills
  • Data Verification
  • Customer Service
  • HIPAA Compliance
  • Patient Registration
  • Strong empathy
  • Insurance Verification
  • Money Handling
  • Payment Collection
  • Communicating to Patients and Families

Timeline

Admissions Coordinator

Guidehouse
11.2023 - Current

Medical Office Assistant

Deerfoot Pediatrics
10.2023 - 10.2023

Patient Access Representative

Guidehouse
06.2021 - 10.2023

Rural Carrier Associate

United States Postal Service
02.2021 - 04.2021

Member Services Team Lead

Sam's Club
02.2018 - 10.2020

Customer Service Representative

Sam's Club
08.2017 - 02.2018

Business Management

Southern New Hampshire University

High School Diploma - General

Huffman High School

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Rasheed Kindred