RASHEEMA LARKINS
East Orange
Summary
Dynamic Airport Operations Agent with a proven track record at Choice Aviation, excelling in customer service and cargo management. Leveraging strong decision-making and attention to detail, I implemented effective training programs and minimized errors, enhancing operational efficiency and compliance. Proficient in data analysis and clear communication, ensuring exceptional service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
Choice Aviation
Newark
02.2024 - 10.2025
- Oversaw cargo shipment management and ensured accurate tracking of goods using computer systems.
- Verified cargo manifests for accuracy and ensured compliance with shipping regulations, maintaining operational integrity.
- Implemented thorough inspection and verification processes for shipment details, reducing cargo handling errors.
- Verified cargo manifests for accuracy and ensured compliance with shipping regulations, maintaining operational integrity.
- Addressed customer inquiries and concerns with professionalism and attention to detail.
Cargo Warehouse Worker
Swissport
Newark
06.2023 - 02.2024
- Assisted customers with inquiries, delivering accurate product information and promptly resolving issues to enhance customer satisfaction.
- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Resolved customer complaints by identifying issues and implementing effective solutions, improving overall customer experience.
- Maintained knowledge of current promotions and store policies to accurately guide customers, contributing to informed purchasing decisions.
Customer Service Representative
UNIQLO
Kearny
07.2020 - 04.2023
- Resolved customer inquiries and issues through effective communication and problem-solving, contributing to a positive customer experience.
- Handled customer inquiries via multiple communication channels, achieving high satisfaction levels.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Addressed and resolved complex issues promptly and professionally, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Communications
Lehman College
Bronx, NYSkills
- Air traffic coordination
- Baggage handling
- Customer service excellence
- Data analysis
- Database management
- Excel functions
- Attention to detail
- Strong decision-making
- Efficient multitasking
- Clear and concise communication
Certification
Forklift Certified
Timeline
Airport Operations Agent
Choice Aviation
02.2024 - 10.2025
Cargo Warehouse Worker
Swissport
06.2023 - 02.2024
Customer Service Representative
UNIQLO
07.2020 - 04.2023
Bachelor of Arts - Communications
Lehman College